manager, corporate communications

Starbucks•Seattle, WA

2d•Onsite

About The Position

From the beginning, Starbucks set out to be a different kind of company—one that celebrates coffee and human connection, while striving to do business in ways that are thoughtful, responsible, and grounded in service to others. We are known for developing extraordinary leaders who share this purpose and are driven to protect and grow a brand that matters to millions of people around the world. As a manager on the Global Communications team, you will play a critical role in safeguarding and strengthening Starbucks’ reputation during moments that matter most. You will help lead integrated, high‑impact communications—particularly across digital and social platforms—with a focus on issues management, crisis response, and brand reputation protection. This is a fast‑paced, highly visible role for a communications leader who thrives under pressure, brings sound judgment to complex situations, and knows how to translate strategy into clear, decisive action. You are both a skilled social media strategist and a strong storyteller, able to shape narratives, manage risk, and build trust with stakeholders inside and outside the company. Who You Are A calm, confident communicator who brings clarity, sound judgment, and empathy to complex or challenging situations. An experienced social and digital strategist who understands how conversations move, escalate, and influence perception in real time. A collaborative partner who can navigate ambiguity, align diverse stakeholders, and drive decisions forward. A strong writer and editor with a sharp instinct for tone, timing, and audience. Someone who is motivated by purpose and responsibility—and who takes pride in being an advocate and defender of brand trust. This person will need to be experienced and enjoys engaging with reporters, editors, platform and channel owners, partners (employees) and key stakeholders.

Requirements

Experience (5+ years) driving proactive narratives on corporate, campaign, advocacy-based or agency communications teams.
Proven media relations and writing capabilities
Demonstrated expertise in managing reputation online and in the digital eco-system.
An understanding of reputation-driven communications.
The ability to influence, inspire and collaborate with cross-functional teams.

Responsibilities

Drive digital and social communications strategy for issues and crises, ensuring Starbucks’ voice is timely, consistent, and aligned with our values across all channels.
Serve as day‑to‑day support for issues and crisis communications, coordinating cross‑functional teams and guiding response from identification through resolution.
Develop and execute integrated communications plans and campaigns that protect and elevate brand trust across owned, earned, and paid media.
Monitor, assess, and respond to emerging risks and issues across social, digital, and media landscapes, recommending proactive or corrective actions.
Provide real‑time strategic counsel and risk guidance to senior leaders and cross‑functional partners during high‑pressure, rapidly evolving situations.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.