Manager, Corporate Technical Support

Chili's • Coppell, TX

2d • Hybrid

About The Position

Manager, Corporate Technical Support Coppell, TX What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy. At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun. Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive. Job Summary The Brinker Manager, Corporate Technical Support is responsible for leading the delivery of high-quality technical support services across the Brinker Corporate environments, ensuring reliable, secure, and efficient technology operations that enable business success. This role oversees daily support operations, manages a team of IT professionals, and drives continuous improvement in service delivery, customer experience, and operational performance. The manager would partner closely with cross-functional stakeholders to align IT support with business needs, establish service standards, and implement scalable support processes. Responsibilities include incident and request management, escalation oversight, workforce planning, performance management, and the development of support strategies that enhance productivity and minimize downtime. The role also champions best practices in IT service management, promotes a culture of accountability and customer focus, and ensures compliance with corporate security and governance requirements. What You’ll Do Leads corporate IT support operations to deliver consistent, high-quality service that minimizes business disruption and improves end-user productivity. Develops and scales support processes, standards, and performance metrics that increase efficiency, accountability, and customer satisfaction. Builds and coaches a high-performing support team that strengthens technical capability, improves response times, and elevates the user experience. Drives continuous improvement initiatives that reduce recurring incidents, streamline workflows, and enhance operational resilience. Partners with business and technology stakeholders to align support strategy with organizational goals, enabling reliable and secure technology adoption. The ideal candidate is a strong people leader with deep technical support experience, excellent communication skills, and a proven ability to build high-performing teams while balancing operational execution with long-term strategic planning.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent work experience)
• 5+ years of progressive IT support leadership experience in a corporate environment.
• Strong people leadership skills with experience hiring, coaching, and developing high-performing teams.
• Deep knowledge of IT service management (ITSM) frameworks such as ITIL (Incident, Problem, Request, Change).
• Excellent communication and stakeholder management skills across technical and non-technical groups.
• ability to influence stakeholders
• Proven ability to manage escalations, prioritize issues, and maintain service levels in high-demand environments.

Nice To Haves

• ITIL certification preferred or willingness to obtain within a defined timeframe

Responsibilities

• Leads corporate IT support operations to deliver consistent, high-quality service that minimizes business disruption and improves end-user productivity.
• Develops and scales support processes, standards, and performance metrics that increase efficiency, accountability, and customer satisfaction.
• Builds and coaches a high-performing support team that strengthens technical capability, improves response times, and elevates the user experience.
• Drives continuous improvement initiatives that reduce recurring incidents, streamline workflows, and enhance operational resilience.
• Partners with business and technology stakeholders to align support strategy with organizational goals, enabling reliable and secure technology adoption.

Benefits

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager