Manager, Corporate Travel Technology & Automation

Rich Products Corporation

29d

About The Position

This position is responsible for overseeing all online technology and automation platforms within the organization. The role involves ensuring the smooth deployment and maintenance of various technological solutions that support the company's operations.

Requirements

Bachelor’s degree.
Minimum of 2 years travel experience.
Minimum 2 years of Online Booking Tool utilization.
Confident, detail oriented, ingenious problem solver, fast learner, flexible, and responsive.
Responds positively to challenge and pressure.
Knowledge and comfort in troubleshooting software/hardware issues.
Thorugh knowledge of the following platforms:
Knowledge and usage experience of travel industry reservation and mid-office platforms; Reservation system (Sabre), SAP Concur and other online booking tools, Quality Control and mid-office tools, Travel Profile Management tools.
Experienced in a compliance-driven software administration environment, preferrable around cloud-integrated solutions.

Responsibilities

Responsible for application platforms (internal and client facing) including:
Deployment of new/modified functionality to front-end, mid-office and TTT business application platforms including Online Booking Tools and automation-related applications.
Maintaining certification in software administration where applicable for Online Booking Tools, Mid-Office and other related applications to TTT.
Project Manage profile and mid-office development projects.
Required to understand “big-picture” and booking workflows to properly plan, test and deploy software solutions.
Platforms include: Microsoft, Apollo/Sabre GDS, GDSX mid office, Online booking tools, Backend SQL Databases, FTP & Tech Ticket System.
Administration of profile and Agent Script workflow development projects.
Understanding of internal infrastructure and booking workflows to properly plan, test and deploy software solutions.
Leading, co-leading new client implementations or “change” projects for existing clients with online booking tools.
Oversee the department’s internal support ticket system by reviewing, responding to, and resolving technical inquiries and updates daily.
Ensure timely communication and follow-through to maintain operational efficiency and user satisfaction.
Technical Vendor Management:
Maintain effective relationships with technology vendors and consultants by overseeing responsibilities.
Provide timely and professional responses to vendor inquiries, and manage the creation, escalation, and resolution of support tickets related to departmental software systems.
Technical Support:
Assist in reviewing automation processes and identifying opportunities for improvement to workflows related to front-end and mid-office workflows.
Keep informed of industry changes and trends related to front-end, mid-office, telecommunications and the incorporation of AI assisted technologies available in those verticals. Identify and recommend improvements based on industry trends and changes.
Participate in training, supplier, and engagement programs either virtually or in-person as required.
Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.