Manager Customer Service

GEODIS Career • Carson, CA

1d

About The Position

Customer Service Manager The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies Conducts Representatives performance appraisals Takes corrective action to adjust customer complaints Answers questions about service Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints Invoicing for three buildings Customer Service for three buildings Other duties as required and assigned What you need: (requirements) Experience Bachelor’s degree from a 4-year college or university preferred Minimum 3 years customer service experience in a warehouse environment Experience with management responsibilities Experience using warehouse management systems and/or AS400 operating systems PC literate with experience with Microsoft Outlook, Word and Excel What you gain from joining our team: Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! Access wages early with the Rain financial wellness app Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and parental leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community. + more! Join our Team! Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to Apply1

Requirements

• Bachelor’s degree from a 4-year college or university preferred
• Minimum 3 years customer service experience in a warehouse environment
• Experience with management responsibilities
• Experience using warehouse management systems and/or AS400 operating systems
• PC literate with experience with Microsoft Outlook, Word and Excel

Responsibilities

• Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies
• Conducts Representatives performance appraisals
• Takes corrective action to adjust customer complaints
• Answers questions about service
• Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
• Invoicing for three buildings
• Customer Service for three buildings
• Other duties as required and assigned

Benefits

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees