Manager, Customer Success (Mid-Market)

Jobgether

3d • $105,000 - $135,000 • Remote

About The Position

This role offers the opportunity to lead and inspire a team of Customer Success Managers responsible for mid-market clients, ensuring adoption, retention, and measurable business outcomes. You will be a strategic partner in driving customer value, coaching your team, and fostering operational excellence across a portfolio of high-volume accounts. The environment is collaborative, data-driven, and focused on continuous improvement, with a strong emphasis on delivering customer success and scaling best practices. You will act as both a leader and hands-on problem solver, influencing cross-functional teams while ensuring clients achieve their goals. If you thrive in a people-first culture and enjoy coaching, strategy, and execution, this position provides significant impact and growth potential.

Requirements

• 6+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing roles.
• 3+ years of people management experience, leading and coaching customer-facing teams.
• Proven ability to manage scaled customer portfolios while maintaining strong client relationships.
• Demonstrated success driving retention and business outcomes through structured success practices.
• Excellent communication and stakeholder management skills, with the ability to influence across teams.
• Analytical mindset, comfortable using data to inform decisions and improve processes.
• Experience partnering with Sales, Product, and Operations teams to deliver seamless customer experiences.
• Strong interpersonal skills: integrity, accountability, and a customer-first approach, with the ability to foster a collaborative and inclusive team culture.

Nice To Haves

• Familiarity with Salesforce and Customer Success platforms; SaaS experience in Ethics & Compliance, Learning, or related domains is a plus.

Responsibilities

• Lead, coach, and develop a team of Mid-Market Customer Success Managers, including hiring, onboarding, performance management, and career growth.
• Drive customer value realization, adoption, and renewal readiness across the mid-market portfolio, ensuring clients achieve intended business outcomes.
• Ensure consistent execution of Customer Success methodologies, including success planning, engagement cadence, health scoring, and renewal practices.
• Act as an escalation point for complex or at-risk mid-market accounts while partnering with leadership to align on standards, objectives, and cross-segment priorities.
• Serve as the voice of the customer internally, providing insights and trends to influence Product, Services, and operational enhancements.
• Collaborate with Account Management to support renewals and identify expansion opportunities, maintaining a high gross retention rate.
• Leverage data and insights to monitor customer health, team performance, and proactively address risks.

Benefits

• Competitive base salary: $105,000 - $135,000, plus potential bonuses or commission.
• Flexible, remote-first work environment with global collaboration opportunities.
• Comprehensive health insurance, including medical and optional pet insurance.
• Generous time-off policy, including quarterly wellness days.
• Career development and ongoing learning opportunities.
• Bonus incentive plan and strong 401(k) matching.
• Supportive and inclusive culture that values accountability, collaboration, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed