Manager, Digital Design

Chamberlain Group • Oak Brook, IL

2d

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.
Essential Duties and Responsibilities Lead, coach, and develop a team of visual designers (including senior and junior-level roles), providing creative direction, feedback, mentorship, and performance management to strengthen design quality and team capability Establish and evolve design strategy that supports business goals, brand positioning, channel needs, and customer experience priorities across both consumer and professional segments Own creative planning and prioritization across the design portfolio, partnering with Marketing, Sales, and Product Management to align project intake, timelines, and deliverables with key business milestones and go-to-market plans Lead resource planning and workload management across the design team, balancing capacity, skill sets, deadlines, and project complexity while ensuring high-quality output and on-time delivery Serve as the primary design liaison to cross-functional stakeholders, driving clarity, alignment, and decision-making across Marketing, Sales, and Product Management teams Oversee and guide creative development across omnichannel deliverables including websites, landing pages, apps, email campaigns, social content, retail merchandising, packaging support, print collateral, and professional channel toolkits Maintain hands-on design responsibilities (~40%), personally leading high-visibility or high-complexity projects from concept through execution, while modeling best practices and elevating creative standards across the team Ensure design excellence and consistency by evolving brand guidelines, templates, and modular frameworks that enable scalable production across multiple formats, channels, and business units Guide the creative development of professional channel storytelling, ensuring dealer, installer, distributor, and trade-facing assets are compelling, clear, and aligned with product value propositions Provide oversight and creative direction for scalable print and physical collateral including brochures, catalogs, sell sheets, product guides, signage, channel kits, and partner toolkits, ensuring production-ready quality and vendor readiness Provide design leadership for training and enablement content including sales presentations, onboarding toolkits, product education modules, and field training resources supporting internal teams and external partners Lead the creative vision for trade shows and experiential activations, including booth branding, environmental design, demo storytelling, signage systems, and customer engagement zones for key industry events and roadshows Oversee collaboration with external agencies, contractors, printers, and fabrication vendors to ensure high-quality execution across print, packaging, and event production deliverables Drive continuous improvement in design workflows, creative processes, and project execution methods to improve speed, efficiency, and cross-functional collaboration Stay informed on design trends, tools, and best practices, and ensure the team incorporates modern approaches that improve brand relevance and creative performance Communicate creative strategy, design rationale, and project progress to stakeholders and executive leadership, ensuring alignment to business goals and clear decision-making Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams Protect Chamberlain Group’s reputation by keeping information confidential Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies Contribute to the team effort by accomplishing related results and participating on projects as needed Motivate and lead a high performance team by attracting, developing, engaging and retaining team members Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values

Requirements

• Bachelor’s degree in Graphic Design, Visual Design, UX Design, or a related field
• A strong portfolio of omnichannel campaign work, brand visualization, and experience design is required
• 10+ years of professional experience in visual design, brand experience design, or creative development
• 3+ years of leadership experience, including people management, mentorship, or leading creative teams and project portfolios
• Demonstrated experience developing creative across both digital and traditional channels including web, email, print collateral, packaging support, training content, and trade-event experiences
• Proven ability to define and lead design strategy aligned to business objectives, customer needs, and channel requirements
• Strong people leadership skills including coaching, performance development, feedback delivery, and talent development
• Strong project prioritization and resource planning skills, with the ability to balance multiple high-priority initiatives in a fast-paced environment
• Ability to partner effectively with Marketing, Sales, and Product Management teams, aligning creative development to go-to-market strategy and commercial execution
• Strong creative judgment and ability to lead concept development and critique across multiple designers and disciplines
• Proficiency in Adobe Creative Suite, Figma, Sketch, and presentation software; experience with prototyping tools is a plus
• Strong understanding of print production standards including typography, color management, dielines, material selection, and vendor-ready file preparation
• Strong conceptual and spatial design thinking, including the ability to guide trade-event booth and experiential design development
• Excellent communication and storytelling skills with the ability to influence both technical and non-technical audiences, including executive stakeholders
• Ability to work with limited supervision, manage ambiguity, and drive progress across multiple stakeholders and timelines
• Ability to travel up to 10%

Nice To Haves

• Master's degree in design, graphics, UX, etc.
• Certification in design strategy, HCD, user research a plus
• Experience leading creative development within consumer electronics, smart home, automotive, access control, or adjacent product categories
• Experience partnering with exhibit fabrication teams, printers, and agencies to deliver high-quality trade-event executions on tight timelines
• UX design
• Design thinking

Responsibilities

• Lead, coach, and develop a team of visual designers (including senior and junior-level roles), providing creative direction, feedback, mentorship, and performance management to strengthen design quality and team capability
• Establish and evolve design strategy that supports business goals, brand positioning, channel needs, and customer experience priorities across both consumer and professional segments
• Own creative planning and prioritization across the design portfolio, partnering with Marketing, Sales, and Product Management to align project intake, timelines, and deliverables with key business milestones and go-to-market plans
• Lead resource planning and workload management across the design team, balancing capacity, skill sets, deadlines, and project complexity while ensuring high-quality output and on-time delivery
• Serve as the primary design liaison to cross-functional stakeholders, driving clarity, alignment, and decision-making across Marketing, Sales, and Product Management teams
• Oversee and guide creative development across omnichannel deliverables including websites, landing pages, apps, email campaigns, social content, retail merchandising, packaging support, print collateral, and professional channel toolkits
• Maintain hands-on design responsibilities (~40%), personally leading high-visibility or high-complexity projects from concept through execution, while modeling best practices and elevating creative standards across the team
• Ensure design excellence and consistency by evolving brand guidelines, templates, and modular frameworks that enable scalable production across multiple formats, channels, and business units
• Guide the creative development of professional channel storytelling, ensuring dealer, installer, distributor, and trade-facing assets are compelling, clear, and aligned with product value propositions
• Provide oversight and creative direction for scalable print and physical collateral including brochures, catalogs, sell sheets, product guides, signage, channel kits, and partner toolkits, ensuring production-ready quality and vendor readiness
• Provide design leadership for training and enablement content including sales presentations, onboarding toolkits, product education modules, and field training resources supporting internal teams and external partners
• Lead the creative vision for trade shows and experiential activations, including booth branding, environmental design, demo storytelling, signage systems, and customer engagement zones for key industry events and roadshows
• Oversee collaboration with external agencies, contractors, printers, and fabrication vendors to ensure high-quality execution across print, packaging, and event production deliverables
• Drive continuous improvement in design workflows, creative processes, and project execution methods to improve speed, efficiency, and cross-functional collaboration
• Stay informed on design trends, tools, and best practices, and ensure the team incorporates modern approaches that improve brand relevance and creative performance
• Communicate creative strategy, design rationale, and project progress to stakeholders and executive leadership, ensuring alignment to business goals and clear decision-making
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission, vision and values

Benefits

• In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
• This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager