Manager, Digital IT Operations

UBLIC SERVICES, INC.•Phoenix, AZ

3d•Hybrid

About The Position

The Digital IT Operations Manager plays a key role in leading a development team responsible for supporting and enhancing a mission-critical internal Android application essential to the company's day-to-day operations. This role requires expertise in maintaining high levels of quality, stability, and reliability while driving innovation within the application ecosystem. The manager works directly with technical resources within the team to define solutions for complex technical challenges, collaborates with various stakeholder groups, and proactively ensures the application support for Android OS version updates, security patches, and hardware compatibility requirements. The ideal candidate will provide strategic directions for application initiatives while guiding the long-term evolution of the application. Success in this role requires strong Android technical leadership, exceptional communication and relationship-building skills, and collaborative leadership that empowers team members. Candidates must demonstrate a proven track record of maintaining business-critical mobile applications while balancing innovation with operational stability.

Requirements

Experience managing multiple teams comprised of offshore, nearshore, and local members.
Experience managing systems in a hybrid environment of Premise and SaaS.
Experience supporting complex systems with significant integration points and external Third Party systems through APIs
Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies
Experience with Agile tools such as Rally and Confluence
Experience managing Mobile Application development & support teams.
Experience with change management, incident management, and root cause analysis
Experience building Team Sites and applications utilizing Office 365 and SharePoint Online
Experience with PowerApps/Microsoft's SharePoint 2010 / 2013 Platforms.
Minimum of 5 years of experience managing teams through all phases of the technology lifecycle from initial deployment through retirement.

Responsibilities

Provides strategic direction for all relevant digital technology efforts.
Manages competing priorities, workloads and activities to achieve multiple project objectives that meet end-user requirements.
Develops and maintains strong working relationships and partnerships with key business systems stakeholders.
Develops proper tools and implementing the processes that can automate any manual tasks.
Has a good understanding of agile methodology and are responsible for overall progress by measuring metrics to assess the health of the development process.
Develops and maintains digital cloud Infrastructure preferably AWS and is responsible for the health of the deployed applications.
Develops continuous improvement by reducing and eliminating technical debt.
Responsible for release management and application support.
Actively manages the evolution of Intranet Content Management Development
Stays current on software development techniques and recommends improvements in support of application development efforts.
Oversees and participates in all phases of the Software Development Life Cycle (SDLC).
Plans and manages budgets, forecasts, projects and associated staffing requirements.
Ensures that service delivery meets agreed-to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.
Develops strong relationships with key vendors providing components of the department's services.
Responsible for the hiring, promotion, associate performance evaluation, training, motivation, counseling, and discipline of employees.
Performs other job-related duties as assigned or apparent.