Manager Digital Product

CVS Health

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Manager Digital Product responsible for defining and delivering digital product capabilities that improve customer and colleague experiences and drive measurable business outcomes. Partners with business, design, engineering, data, and operations to shape product vision and roadmap, translate needs into clear requirements, prioritize work based on value and feasibility, and ensure high-quality delivery from discovery through launch and ongoing optimization. Owns product performance through KPIs, stakeholder communication, and continuous improvement.

Requirements

• 5+ years of experience in digital product management (or closely related product role)
• 5+ years of experience owning a product roadmap and backlog
• 5+ years of experience prioritizing work using customer value, data, and delivery constraints
• 5+ years of experience defining and tracking product success metrics/KPIs and using insights to iterate
• 5+ years of experience partnering closely with engineering, design, and business stakeholders in an agile environment
• 5+ years of experience working with cross-functional teams to deliver products from discovery through launch

Nice To Haves

• Experience building digital products for contact center / servicing workflows (agent tools, CRM integrations, case management, call routing, knowledge content)
• Strong written and verbal communication skills, including ability to influence without authority
• Experience delivering AI-enabled experiences (agent assist, summarization, intent detection, decision support, workflow automation) with clear governance and measurement
• Familiarity with healthcare/payer domains and regulated environments (claims, benefits, eligibility, prior auth, member/provider servicing)
• Experience with journey mapping and translating service pain points into product requirements and adoption plans
• Strong partnership experience with data science/analytics to define KPIs, run experiments, and improve outcomes over time
• Experience coordinating across multiple tech teams and stakeholders (platform teams, security/compliance, operations), including handling dependencies and release planning
• Experience with process and framework adoption (standardizing templates, intake, prioritization, and meeting cadences across multiple PMs)

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager