Manager - Digital Technology Org

Mayo Clinic•Rochester, MN

1d•Hybrid

About The Position

The Research Technology domain seeks a digital technology manager to lead the Research Trial Systems unit of approximately 25 FTE. Teams in this unit support research administrative applications for running clinical trials. The Research Study Management and integration teams are at the core of establishing research protocol workflow management across a suite of applications. Another small apps team creates solutions that automate manual processes and provide financial reporting solutions for principal investigators while a data team maintains environments where statistical analysis and reporting can be done. Solutions are created in Java, React, Angular, UiPath, and hosted in Google or Azure cloud environments. Knowledge of application development, robotic process automation, data management, and interfacing with vended solutions will be key. The successful applicant serves as a technical thought leader while interacting with research business representatives to solve their most pressing problems. Using IT technical expertise to design maintainable and secure software solutions, the Research Trial Systems manager ensures each high performing team is delivering a quality product on time and within budget. In collaboration with lead engineers, the successful candidate will set technical direction for the teams. This position will collaborate with technical teams, business stakeholders, analysts, and external vendors to support enterprise digital goals, while championing user-centered service outcomes and responsible information stewardship. Digital Operations and Service Delivery : Lead day-to-day operations for IT and digital services across assigned domains. Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems. Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives. Experience in health systems, research environments, or regulated industries. Experience with digital reporting tools, performance dashboards, and user analytics platforms. Team Leadership and Collaboration: Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models. Excellent communication skills, strategic thinking, and the ability to manage ambiguity. Manage, mentor, and evaluate teams of analysts, technologists, or service personnel. Foster a culture of collaboration, accountability, and service excellence. Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication. Strategic Input and Planning: Contribute to departmental and enterprise-wide technology strategies. Translate digital program goals into operational objectives and workflows. Support cost modeling, budgeting, resource planning, and project coordination. Service Governance and Reporting: Define and enforce standards for service management, documentation, and performance reporting. Collaborate with governance boards and executive sponsors to ensure service alignment and oversight. Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops. Digital Analytics and Insights: Leverage digital tools to monitor user behavior, product performance, and organizational KPIs. Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency. Utilize research findings to inform tactical and strategic recommendations. Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners. Champion security awareness and training across supported teams. This is a hybrid position with occasional on-site requirements. Preference is for the successful candidate to reside within a commutable distance of a Mayo Clinic primary site. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Requirements

Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Data Analytics, Business Administration, Health Informatics).
Minimum of 6 years of progressively responsible experience in digital operations, IT service delivery, analytics, or program management.
Demonstrated ability to lead cross-functional teams, manage concurrent initiatives, and partner across complex organizational structures.
Experience in health systems, research environments, or regulated industries.
Experience with digital reporting tools, performance dashboards, and user analytics platforms.
Excellent communication skills, strategic thinking, and the ability to manage ambiguity.
Familiarity with AI/ML deployment, digital analytics tools, cybersecurity frameworks, or agile delivery models.

Nice To Haves

Master’s degree in Business Administration, Information Systems, Public Health, or related field preferred.

Responsibilities

Lead day-to-day operations for IT and digital services across assigned domains.
Monitor and optimize performance of digital platforms, analytics pipelines, or service management systems.
Coordinate resolution of service issues, proactively identify risks, and oversee continuous improvement initiatives.
Manage, mentor, and evaluate teams of analysts, technologists, or service personnel.
Foster a culture of collaboration, accountability, and service excellence.
Partner with clinical, administrative, and technology stakeholders to ensure aligned priorities and transparent communication.
Contribute to departmental and enterprise-wide technology strategies.
Translate digital program goals into operational objectives and workflows.
Support cost modeling, budgeting, resource planning, and project coordination.
Define and enforce standards for service management, documentation, and performance reporting.
Collaborate with governance boards and executive sponsors to ensure service alignment and oversight.
Manage internal audit readiness, documentation accuracy, and customer satisfaction feedback loops.
Leverage digital tools to monitor user behavior, product performance, and organizational KPIs.
Support campaign analysis, business case modeling, and reporting related to experience or operational efficiency.
Utilize research findings to inform tactical and strategic recommendations.
Ensure compliance with security frameworks and data protection protocols.
Oversee implementation of access control, system integrity, and response procedures in collaboration with enterprise security partners.
Champion security awareness and training across supported teams.