Manager, Donor Services

Mass General Brigham • Boston, MA

1d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Responsible for leading a team of donor services representatives, driving revenue growth through effective fundraising strategies, and ensuring exceptional donor experiences.

Requirements

• Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required
• Business Development Experience 5-7 years required
• Fundraising Sales Experience 3-5 years required
• Supervisory Experience 3-5 years required
• Knowledge of fundraising strategies, techniques, and best practices.
• Strong leadership and team management skills, with a track record of building and motivating successful teams.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with donors at all levels.
• Results-oriented mindset, with a proven ability to meet or exceed fundraising targets.
• Strong analytical and reporting skills, with the ability to interpret data and make data-driven decisions.
• Familiarity with CRM systems and fundraising software.

Nice To Haves

• prior experience working in the blood center of red cross

Responsibilities

• Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management.
• Develop and implement effective fundraising strategies to drive revenue growth.
• Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process.
• Set sales targets and KPIs for the donor services team, monitoring performance and implementing strategies to achieve or exceed fundraising goals.
• Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities.
• Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager