Manager Employee Relations Advisory

HSBC • New York, NY

3d • Hybrid

About The Position

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
rtunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
HSBC People team is committed to supporting the bank as a high performing organization where people thrive. We achieve this by supporting growth, delivering an outstanding people experience and through the continuous improvement of our People policy, governance and people risk management. Our specialist teams work together and with the Global Businesses and Functions to help HSBC achieve business goals.
As our Manager Employee Relations Advisory you will:
Manage relationships and coordinate support for a broad range of enquiries that touch multiple areas of the People function, this may involve coordinating multiple specialists within the People team to resolve complex people issues
Provide guidance on complex policy interpretations and oversee significant events requiring detailed attention, such as redundancy programs, working with the People Business Partner, People Business Consultants and Specialist teams where required
Support the Business Change and Transformation journey for People managers around a broad range of People Processes
Give support and encourage customer adoption of People Systems and tools
Handle low and medium risk investigations, as needed in partnership with the people investigations teams.
Support understanding of how People products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have. Identify improvements to make People services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
Provide the appropriate level of support for Senior Executives providing end to end coordination and quality assurance of queries and transaction resolution
Use data to identify trends to provide support and guidance for colleagues in order to be successful in their career journey
Be proficient in both written and verbal communication and an effective facilitator for team meetings, townhalls, and Employee Resource Group events - both virtually and in person

Requirements

• Practical experience gained in one or more of HR Generalist/Business Partner roles, Employee Relations, Performance & Reward, or Learning & Talent Development.
• Ability to understand complex situations, provide clear guidance and, where necessary, challenge to others
• Detail-oriented with a proactive, customer-focused approach.
• An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business goals
• Strong ability to multi-task in case management as well as other project activities
• Proficient in Microsoft Office applications and demonstrates an innovative and proactive approach to building new and advanced MI and reporting analytics
• Bachelor’s degree or equivalent at minimum; graduate degree is a plus
• Ability to commit to hybrid schedule approx. 3 days per week in office

Responsibilities

• Manage relationships and coordinate support for a broad range of enquiries that touch multiple areas of the People function, this may involve coordinating multiple specialists within the People team to resolve complex people issues
• Provide guidance on complex policy interpretations and oversee significant events requiring detailed attention, such as redundancy programs, working with the People Business Partner, People Business Consultants and Specialist teams where required
• Support the Business Change and Transformation journey for People managers around a broad range of People Processes
• Give support and encourage customer adoption of People Systems and tools
• Handle low and medium risk investigations, as needed in partnership with the people investigations teams.
• Support understanding of how People products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have. Identify improvements to make People services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
• Provide the appropriate level of support for Senior Executives providing end to end coordination and quality assurance of queries and transaction resolution
• Use data to identify trends to provide support and guidance for colleagues in order to be successful in their career journey
• Be proficient in both written and verbal communication and an effective facilitator for team meetings, townhalls, and Employee Resource Group events - both virtually and in person

Benefits

• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
• We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level