Manager, Enablement Strategy & Operations
About The Position
Point is looking for a Manager of Enablement Strategy & Operations to drive how our teams ramp, perform, and continuously improve. This role sits at the intersection of strategy, operations, and capability development, owning the systems and approach that improve team effectiveness and productivity. You will lead our Training & Enablement function, overseeing onboarding and training programs while focusing on strategy, performance measurement, and operational improvements. This includes identifying capability gaps, defining an enablement strategy, and using data to drive better outcomes. This is a highly cross-functional role sitting within the business operations team and partners closely with Operations, Product, Leadership, and People teams.
Requirements
- 4+ years of experience in operations, enablement, strategy, or similar roles.
- Strong analytical skills and experience using data to drive decisions.
- Experience leading cross-functional programs and operational initiatives.
- Track record of improving onboarding, ramp time, or workforce productivity.
- Strong project management and execution skills.
- Ability to influence stakeholders and drive alignment across teams.
- Experience managing or mentoring team members.
Nice To Haves
- Background in BizOps, strategy & operations, enablement, or consulting.
- Experience building onboarding or enablement programs in fast-growing companies.
- Comfortable working with operational metrics and performance analytics.
- Experience leading process improvement initiative.
Responsibilities
- Define enablement strategy
- Translate company strategy into capability and training priorities
- Identify skill and performance gaps across teams
- Build and maintain an enablement roadmap aligned with business goals
- Improve workforce performance
- Define frameworks for onboarding effectiveness and ramp
- Identify barriers to team productivity and performance
- Implement systems that help teams develop the skills needed to succeed
- Own enablement analytics
- Track and report on onboarding effectiveness, ramp time, and performance outcomes
- Build dashboards and reporting to measure enablement impact
- Use data to identify opportunities to improve team effectiveness
- Drive operational improvement
- Identify inefficiencies in processes that impact team performance
- Design and implement improvements to workflows, knowledge sharing, and tools
- Partner with operations leaders to improve productivity and execution
- Lead enablement programs
- Run cross-functional initiatives that improve team capability and effectiveness
- Ensure adoption of new processes, tools, and frameworks
- Drive change management across teams
- Manage the Training and Enablement team
- Lead the team responsible for onboarding and training delivery
- Ensure programs support business outcomes and performance goals
- Set standards for role-based onboarding and ongoing skill development
Benefits
- Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
- Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
- Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
- Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
- Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
- Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
- Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
