Manager, Engineering - Site Reliability and Quality Engineering

Liberty Mutual Insurance•Boston, MA

23h•Hybrid

About The Position

You must be authorized to work in the United States without employer sponsorship now or in the future. We will not sponsor employment visas. Candidates who will require future sponsorship, including candidates on CPT/OPT/STEMOPT who will require future sponsorship, are not eligible to apply. At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and Columbus, OH. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. Job summary: This manager role will serve as the people leader for the Testing Engineering and Site Reliability Engineering (SRE) squads within the GRS Engineering & Tech Ops space with a primary focus on supporting these aspects within the GRS Tech Mod program. Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Coaches and evaluates performance and quality of work delivered by team members. Creates motivating work environment for team(s) and ensures team is constantly learning and delivering quality code. Understands tools, architecture, security and scalability needs for assigned team(s); provides technical engineering guidance especially with less experienced team members. Manages total cost of ownership, advocates for the removal of technical debt, assists and supports team effectiveness. Champions and effectively utilizes agile methodology and practices.

Requirements

Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years’ experience in a practice relevant domain including delivering software solutions in an agile environment.
Able to manage complex technology development concepts, capabilities and maturity.
Requires excellent analytical ability, consultative, communication, presentation and management skills, strong judgment and ability to effectively liaise with cross functional stakeholders and optimize teams.
Demonstrated ability to operate collaboratively and build consensus.
In-depth knowledge of technology standards and guidelines; knowledge of management concepts, practices and techniques; thorough knowledge of business functions and operations, objectives and strategies.

Nice To Haves

3 years in a leadership role preferred.

Responsibilities

Ensures application or portfolio of platforms are enhanced and maintained to meet business functional need. In partnership with Product Owner, identifies key performance indicators to measure success of work product.
Understands the business domain and product vision; in partnership with other team members (Scrum Master, Architect, Product Owner, etc.) aligns work of the team toward the shared goals for the product.
Monitors team effectiveness and addresses issues affecting team productivity.
Supports team members in addressing or escalating issues to make the overall team more efficient.
Removes roadblocks and obstacles; manages interdependencies when needed.
Initiates and fosters collaborative partnerships with current and potential clients, technology and business managers, vendors and technology executives; develops relationships that support increasing efficiency and effectiveness.
Manages the quality of work delivered by team members and deals effectively with performance issues in a timely manner.
Coordinates and delivers performance reviews and drives professional development, including rotations and special assignments.
Facilitates or provides mentoring experiences. Provides relevant technical coaching and support to team members.
Hires talent and actively engages in recruiting processes.
Coordinates with vendors to ensure talent management, on-boarding and transition are performed in a consistent manner.
Participates in the development of business and/or technology vision, strategies, critical success factors and operating plans for application, unit or platform.
May establish financial plan for the application, portfolio or overall unit and manages to plan.
May lead efforts to evaluate, select and implement new technologies to enhance application or platform.