Manager - Enterprise Claims and Risk Management

ITS Logistics, LLC•Reno, NV

20h

About The Position

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology– –our purpose is to empower futures through a relentless pursuit of excellence! At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com ITS is seeking a highly motivated, detail-oriented, and analytical individual to join our dynamic growing team. The Claims Manager is responsible for leading the Claims Team in the management of claims across all operational lines of coverage, including Auto Liability (AL), Truckers General Liability (TBL), General Liability (GL), Cargo, Contingent Cargo and Physical Damage. This role involves processing claims, coordinating with carriers, customers, or insurance companies, to ensure timely and accurate claim resolutions. The Manager will work under the general guidance of the Director, Risk & Compliance (“Director”) and collaborate with various internal teams.

Requirements

1–2 years of experience in logistics, risk management, claims management, contract administration, or a related field; an equivalent combination of education and experience will be considered.
Strong collaboration skills with a team-oriented mindset and high emotional intelligence.
Critical thinker with strong analytical and problem-solving skills; able to assess situations, identify risks, and develop practical solutions.
Adaptable and comfortable working in environments with ambiguity and change.
Proficient in Microsoft Office Suite (e.g., Excel, Word, Outlook).
Strong organizational skills with the ability to prioritize tasks effectively, manage multiple responsibilities, and meet deadlines.

Nice To Haves

Bachelor’s degree (BA or BS) in business, logistics, legal studies, or a related field (preferred but not required).
Working knowledge of general accounting principles preferred.
Experience working in a fast-paced, high-growth environment.

Responsibilities

Leads the Claims Team in the end-to-end claims processing for all operational lines of coverage (AL, TBL, GL, Cargo, Contingent Cargo, and Physical Damage) within designated timeframes.
Leads the review of inbound claims to assess the level of risk and takes appropriate actions to report and facilitate each claim.
Interfaces with carriers, customers, vendors, insurance representatives and internal teams to obtain the facts, explain the claims process to set the expectations for each party to ensure full recovery of losses.
Oversee the timely investigation and resolution of Broker Surety Bond claims.
Leads the initiation and coordinates with Director to facilitate first response actions and internal communications.
Leads the collaboration activities with the carrier and operational teams to deploy incident recovery resources (tow, cargo recovery, etc.)..
Collects and organizes all necessary information to support claim activities and ensures timely insurance notifications.
Assists Carrier Network Team to investigate and report fraudulent Carrier activities (theft, double brokering, etc.).
Reviews Critical 1 & 2 incidents to determine corrective action to be taken to mitigate or eliminate future events.
Leads the tracking of claim expenses against deductible or Self-Insured Retention (SIR) and report to Finance monthly to accrue high-value claims.
Leads the tracking and reporting of “At Risk” claims to all internal stakeholders, including, but not limited to Finance for monthly accrual of unrecoverable losses.
Ensures the accurate application of Carrier A/P holds to ensure recovery of any claim costs on behalf of customers and ITS.
Reports all Carrier payment holds to accounts payable to ensure data integrity across both departmental areas of responsibility.
Collaborates with Accounting to reconcile the “prepaid claims” GL account each month.
Oversee the daily operations of the Claims Team, providing direct supervision, guidance, and support to ensure timely, efficient and accurate processing of claims.
Responsible for the growth and development of team members, including training, coaching, and evaluation of overall performance.
Responsible for reporting Claims related performance metrics through iNergy development.
Executes to implement improvement recommendations to ensure functional excellence in the deployment and utilization of the iNergy Claims Management System.
Responsible for the ongoing design, implementation and presentation of Enterprise training related to Claims and Risk topics.
Participates as a member of the Enterprise Safety Council
Develops and revises SOP’s applicable to all areas of responsibility.
Provides support to generate COIs, and issues “Gap” Insurance Policies (additional insurance) as required.
Other duties as assigned at the discretion of the Director or senior leadership.