Manager, Event Operations

Bilt • New York, NY

11h • $60,000 - $80,000

About The Position

The Manager of Event Operations at Bilt owns the operational backbone of our
monthly experiences and merch (branded materials). This includes reporting out
on and providing data-driven insights around how to optimize our repeatable
programs. This role partners closely with both of our Senior Managers of Events
& Experiences to ensure 1) are events are efficient, scalable, and impactful for
members and 2) we have quality control for all branded merchandise. You’ll
support event teams by using data and operational rigor to help scale both
experiences and swag programs without increasing budget.

In this role, you will…
Improve Event Operations & Execution
Support the expansion of Bilt’s Rent Day experiences (currently Comedy,
Dining, and Brekkie) into additional cities and venues, identifying
efficiencies and scalable operational models without increasing budget.
Manage event tech tools, registration platforms, guest lists, and on-site
operational workflows to ensure seamless member experiences.

Lead the Management of Company-Wide Swag
Oversee vendor management for all branded merchandise (swag) and gifting
operations
Manage the fulfillment of branded materials and gift packages to members and
partners
Work closely with our Senior Manager of Events to improve the collection
operations, including quality control procedures and standards
Develop and maintain robust tracking systems for inventory and fulfillment
processes
Maintain inventory tracking systems for all branded items and gifting
initiatives

Own Operations for the Bilt Collection
Own all sourcing, manufacturing, and fulfillment operations for items in the
Bilt Collection, our in-app shop for bilt branded items and collab items
Work across team to procure Bilt branded items to offer to Bilt Members
Work with partners on monthly basis to offer special edition items to Members
as part of ongoing Rent Day campaigns, owning all fulfillment and operations
associated with getting items in Members’ hands 

Own Reporting, Analytics & Insights 
Build and own post-event reporting, including attendance, engagement, cost
efficiency, and qualitative feedback, to assess performance against goals.
Analyze data to identify trends, opportunities, and areas for improvement
across markets, formats, and venues.
Effectively tell the story of how Bilt is showing up in each market; how we
are positioning ourselves to members, what is resonating, and where we can be
more efficient and effective.
Create clear, actionable recaps and dashboards that translate data into
insights for cross-functional partners and leadership.

Provide Program Optimization & Strategy Support
Proactively identify opportunities to improve the Rent Day program, from
operational efficiencies to experience enhancements.
Serve as a thought partner to the Senior Manager of Events in refining event
strategy and evolving our monthly programming.
Support exploration and development of new event verticals (e.g., live music,
bespoke dining, fitness) by assessing operational feasibility, cost
implications, and scalability.
Partner cross-functionally with Marketing, Partnerships, Product, and Member
Experience teams to ensure events align with broader brand and member goals.

Requirements

• 4-6+ years of experience in brand operations, event management, or related fields.
• Strong experience in vendor management, budgeting, and logistical planning.
• Demonstrated experience managing cross-functional teams and delivering premium experiences.
• Excellent organizational, problem-solving, and project management skills.
• Ability to work in a fast-paced environment, handling multiple projects with tight deadlines.
• Exceptional attention to detail and a creative eye for branded experiences.
• Strong leadership and communication skills, with the ability to influence and inspire teams.

Responsibilities

• Support the expansion of Bilt’s Rent Day experiences (currently Comedy, Dining, and Brekkie) into additional cities and venues, identifying efficiencies and scalable operational models without increasing budget.
• Manage event tech tools, registration platforms, guest lists, and on-site operational workflows to ensure seamless member experiences.
• Oversee vendor management for all branded merchandise (swag) and gifting operations
• Manage the fulfillment of branded materials and gift packages to members and partners
• Work closely with our Senior Manager of Events to improve the collection operations, including quality control procedures and standards
• Develop and maintain robust tracking systems for inventory and fulfillment processes
• Maintain inventory tracking systems for all branded items and gifting initiatives
• Own all sourcing, manufacturing, and fulfillment operations for items in the Bilt Collection, our in-app shop for bilt branded items and collab items
• Work across team to procure Bilt branded items to offer to Bilt Members
• Work with partners on monthly basis to offer special edition items to Members as part of ongoing Rent Day campaigns, owning all fulfillment and operations associated with getting items in Members’ hands
• Build and own post-event reporting, including attendance, engagement, cost efficiency, and qualitative feedback, to assess performance against goals.
• Analyze data to identify trends, opportunities, and areas for improvement across markets, formats, and venues.
• Effectively tell the story of how Bilt is showing up in each market; how we are positioning ourselves to members, what is resonating, and where we can be more efficient and effective.
• Create clear, actionable recaps and dashboards that translate data into insights for cross-functional partners and leadership.
• Proactively identify opportunities to improve the Rent Day program, from operational efficiencies to experience enhancements.
• Serve as a thought partner to the Senior Manager of Events in refining event strategy and evolving our monthly programming.
• Support exploration and development of new event verticals (e.g., live music, bespoke dining, fitness) by assessing operational feasibility, cost implications, and scalability.
• Partner cross-functionally with Marketing, Partnerships, Product, and Member Experience teams to ensure events align with broader brand and member goals.

Benefits

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed