ViiV Healthcare (GSK) Manager, Field Operations

GSK • Greenville, NC

4d • Onsite

About The Position

ViiV Healthcare is a global specialty HIV company, the only one that is 100% focused on researching and delivering new medicines for people living with, and at risk of, HIV. ViiV is highly mission-driven in our unrelenting commitment to being a trusted partner for all people living with and affected by HIV. Our aim is to think, act, and connect differently through a focus on education on and treatment for HIV. We go to extraordinary lengths to deliver the sorts of breakthroughs, both in treatments, care solutions and communities, that really count. We go beyond the boundaries of medicine by taking a holistic approach to HIV through developing and supporting sustainable community programs and improving access to care. We are fully committed to push through every challenge until HIV/AIDS is eradicated. ViiV has played a significant part in delivering breakthroughs that have turned HIV into a manageable health condition. We offer the largest portfolio of HIV medicines available anywhere, and we continue our work to cater for the widest possible range of needs in response to the HIV epidemic.
We are aware of how much is at stake for those affected by HIV and we show up every day 100% committed to the patients. Our work culture is fast-paced, diverse, inclusive, competitive, and caring. But ViiV isn’t just somewhere to work – it’s a place to belong, an invitation to bring your very best, and a team full of impact-driven team members who are hungry to make a difference.
While we have been improving lives of HIV patients for 30 years, this is an especially exciting time to be at ViiV, as we evaluate novel approaches to treatment and prevention that could further reduce the impact of HIV on individuals and communities.
The Manager, Field Operations serves as a key operational partner to ViiV’s Sales, Medical, and Patient Experience field organizations. This role enables effective field execution by providing operational support, field-facing guidance, and data-driven solutions across targeting, territory design, and field analytics.
The Manager acts as a primary point of contact for field inquiries, owns critical field-facing tools and dashboards, and partners cross-functionally to translate strategy into clear, actionable execution. This role plays a critical part in ensuring consistency, rigor, and transparency across field operations while driving continuous improvement.
This position reports to the Director, Field Operations.
This role will be based out of Durham, NC & is eligible for a domestic relocation package. Check out this link to learn more about the thriving, diverse, and cutting edge RTP area!
Research Triangle Park | Where People + Ideas Converge (rtp.org)

Requirements

• Bachelor’s degree
• 5+ years of experience in commercial operations OR field operations OR analytics AND/OR business intelligence
• Experience leading cross-functional initiatives and managing stakeholder expectations in a matrixed environment
• Experience with business intelligence OR analytics tools OR reporting platforms (e.g., Power BI, Tableau, MicroStrategy, Veeva CRM)

Nice To Haves

• Master’s degree.
• Experience supporting field organizations within life sciences or pharmaceutical environments.
• Familiarity with pharmaceutical data sources, including IQVIA datasets.
• Experience in HIV, specialty, or complex therapeutic areas.
• Proven ability to work effectively in a highly matrixed organization.
• Strong business acumen, communication, and collaboration skills.
• Comfort navigating ambiguity and driving initiatives that may not have established precedent.
• Experience working with databases and querying data (e.g., SQL).
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights for non-technical audiences.

Responsibilities

• Serve as a central point of contact for Sales, Medical, and Patient Experience field inquiries, providing timely, accurate, and consistent guidance.
• Partner with cross-functional stakeholders to proactively identify field needs, risks, and operational gaps.
• Document and maintain operational guidance, FAQs, and process documentation to support consistent execution, partnering with Learning & Development on formal field training content.
• Act as a conduit for field feedback, identifying systemic issues, trends, and risks; escalate with recommended solutions.
• Translate enterprise and field strategy into actionable operational guidance for field teams.
• Ensure agreed service-level agreements (SLAs) are met by offshore or external support teams and identify opportunities to improve data quality and operational processes.
• Partner with commercial colleagues to implement, support, and optimize CRM platforms and field initiatives (e.g., Veeva).
• Act as business owner for assigned field‑facing tools, dashboards, and reporting solutions.
• Partner with Data Strategy & Operations, Business Insights & Analytics, IT, and external vendors to define requirements, prioritize enhancements, and resolve issues.
• Ensure tools and dashboards align with evolving business objectives and support field decision-making.
• Drive adoption through clear communication, training support, and continuous improvement.
• Support change management efforts related to new tools, dashboards, targeting approaches, or process updates to ensure field readiness and adoption.
• Lead and support targeting methodologies across Sales, Medical, and Patient Experience field teams.
• Partner with Analytics, Commercial Strategy, and leadership to design and maintain territory sizing and alignment models.
• Assess and recommend territory adjustments based on workload balance, business priorities, and strategic needs, in alignment with established governance and leadership direction.
• Ensure transparency, consistency, and adherence to established governance across targeting and territory processes.
• Collaborate closely with Data Strategy & Operations, Performance & Engagement, Sales Leadership & Field Teams, Market Development, Marketing, Patient Experience, Enterprise Operations, and Business Insights & Analytics.
• Support field communications and change management initiatives.
• Ensure operational processes align with governance, compliance, and data privacy standards.
• Document methodologies, business rules, and decisions to ensure transparency, governance, and audit readiness.
• Provide day-to-day guidance and prioritization support to contractors, offshore partners, or project team members, as applicable.

Benefits

• Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program ViiV offers US employees. All ViiV employees receive the same benefits options and plans as GSK employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level