Manager, Finance Operations

Bazaarvoice•Austin, TX

About The Position

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Itâs official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! We are looking for a Manager of Finance Operations to lead the critical bridge between contract execution and financial reporting. You will oversee the end-to-end flow of data from Salesforce CPQ to NetSuite, ensuring billing accuracy and the integrity of our bookings data. This role is a key guardian of our Bookings Policy and is expanding to take ownership of our ARR data cube.As a leader, you will be responsible for a team of 5 US-based employees and 4 offshore FTEs. We operate with a people-first culture that prioritizes accountability; you will succeed here if you can drive high performance while being a dedicated coach and mentor to your team

Requirements

5-7+ years in Finance Operations or Revenue Operations, with at least 3 years of direct people management experience.
High proficiency in Salesforce (CPQ) and NetSuite is required. Experience with Certinia (FinancialForce) and Tableau is a significant plus.
Advanced Excel skills and experience managing complex data structures (like ARR cubes).
Strong understanding of SaaS contracts and bookings, billing cycles, and the quote-to-cash process.
Ability to pivot between high-level strategy and deep-dive execution/data preparation.
A track record of driving results through others while maintaining high standards.
Ability to manage burnout, provide empathetic coaching, and develop talent.
Ability to translate complex technical/financial data into clear, actionable narratives for executive stakeholders.

Responsibilities

Manage the hand-off from Deal Desk to Accounts Receivable and Provisioning, ensuring contracts are accurately reflected in NetSuite (ERP) and flow seamlessly into downstream records (billing, revenue recognition, and Certinia, the Services delivery system)
Act as the primary point of contact for the team to resolve escalations on complex deals. In addition to team leadership, this role maintains individual contributor responsibilities and is expected to provide direct hands-on support and coverage during peak volumes or extenuating circumstances.
Drive the team toward successful period-end closes. This role requires flexibility for extended hours and occasional Saturday work during month-end and quarter-end cycles to ensure accuracy and deadline adherence.
Coordinate, review, and deliver ad hoc reporting requests from leadership. You must be comfortable prepping and manipulating this data yourself when necessary.
Partner with Sales and Services to resolve billing or booking discrepancies and Collaborate with Business Technology to optimize and test systems (NetSuite and order management integrations from Salesforce)
Own and enforce the company Bookings Policy across SaaS, Professional Services, and Sampling lines of business. This includes performing a critical monthly analysis to ensure product values are appropriately allocated between these lines for accurate financial reporting.
Oversee the transition and ongoing management of the ARR data cube-the Companyâs source of truth for product and customer bookings and retention rates-from
Performance Management: Manage a global team of 9, setting clear KPIs while maintaining a culture of accountability and professional growth.
Regularly communicate bookings results, policy updates, and operational hurdles to the CFO and senior leadership.
Actively mentor team members, focusing on their professional development and ensuring the offshore team is fully integrated into our workflows