Manager, Financial Counseling

University of Missouri Health Care•Columbia, MO

6d•$68,266 - $111,426

About The Position

MU Health Care is looking for a bold, mission‑driven leader who thrives on navigating complexity and shaping systems that make care more accessible for every patient. This person brings sharp strategic thinking, a strong command of regulatory landscapes, and a natural drive to turn challenges into streamlined, patient‑centered solutions. They coach teams with clarity, set high standards, and inspire others to deliver accurate, compassionate support to their uninsured and underinsured communities. They build strong relationships across the organization, listen actively, and use feedback to fuel smarter processes and better outcomes. They are energized by innovation, accountability, and the chance to make a measurable impact on the financial well‑being of patients and the health system. ABOUT MU HEALTH CARE MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Requirements

Bachelor’s degree in accounting, finance, public policy, computer related, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Five (5) years of experience in health care.
Two (2) years leadership experience in health care.

Nice To Haves

Master’s degree in business or related field.
Four (4) years of leadership experience.
Additional license/certification requirements as determined by the hiring department.

Responsibilities

Implement and oversee federal and state regulations, laws, and initiatives specific but not included in price transparency, consumerism, and Medicaid expansion efforts.
Manage department to achieve industry and organizational Revenue Cycle Key Performance Metrics. Not limited to preservice collections, Medicaid conversion rate, and good faith estimate compliance. Includes root causes and implementing action plans when necessary in addition to staying abreast of revenue cycle industry trends and governmental policy changes.
Oversee the financial assistance application process for the health system.
Serve as a liaison and educator to MU Health Care faculty, staff, and patients on all available financial assistance programs, state and federal initiatives, and policies.
Represent MU Health Care by serving as the contact for the State of Missouri Family Support Division and operationalizing on the partnership agreements in place.
Oversee any partners, vendors, and systems utilized in the performance of achieving goals for the uninsured or underinsured population of patients.
Measure and track staff productivity and accuracy rates through metrics and department scorecards.
Recruit, onboard, and develop staff. Guide, coach, and mentor them to achieve a high degree of accuracy and professionalism.
Actively manage department budget with the assistance of the Director of Financial Counseling.
Monitor department activities and metrics to ensure compliance with the requirements of all regulatory agencies.
Oversee the efficacy and operational streamlining of vendor systems used in the environment to achieve expected outcomes.
Regularly round and seek feedback from stakeholders impacted by the financial counseling department.
Actively participate with direct reports on employee engagement and in succession planning and developing career advancement.
Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
May complete unit/department specific duties as outlined in department documents.

Benefits

Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including nine holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members (50%)
Discounts on cell phone plans, rental cars, gyms, hotels and more

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