Manager, Forward Deployed Engineering (Datagrid)

Procore Technologies • Austin, TX

17d

About The Position

Procore is looking for a Manager, Forward Deployed Engineering in our Datagrid division. In this role you will lead a specialized team of "Product Engineers in the field." You aren't just managing delivery; you are building the technical bridge between our platform and our most strategic customers. You will scale the team, define the deployment playbook, and ensure that field insights are directly influencing our core product roadmap.

Requirements

• Experience: 6+ years in software engineering or solutions architecture, with at least 2+ years in a formal management or "lead" capacity.
• The Hybrid Mindset: You are comfortable reading code (Python, Java, TypeScript, etc.) and discussing APIs, but you are equally adept at speaking to a customer’s VP of Engineering about business ROI.
• Operational Rigor: You don't just solve problems; you build systems to prevent them. You have experience creating playbooks, automation scripts, or documentation that makes the next deployment 2x faster.
• Architectural Depth: Deep understanding of cloud infrastructure (AWS/GCP/Azure), data pipelines, and enterprise security (SSO, RBAC, etc.).
• Calm Under Pressure: FDE work can be chaotic. You are the steady hand when a high-stakes customer deployment hits a snag.
• Travel often up to 25-50%, as needed to client sites.

Responsibilities

• Team Leadership: Recruit, mentor, and lead a high-velocity team of FDEs. You will manage career paths for engineers who thrive on the variety of customer-facing work rather than pure R&D.
• Field-to-Product Feedback Loop: Act as the primary advocate for the customer within the engineering organization. You will synthesize field requirements into actionable signals for Product and Core Engineering.
• Deployment Excellence: Own the "Time-to-Value" metric. You will standardize deployment methodologies, ensuring implementations are repeatable, secure, and production-grade.
• Technical Escalation: Serve as the "final boss" for complex technical blockers. Whether it's a difficult data integration or an architectural mismatch, you provide the senior technical guidance to unblock your team.
• Stakeholder Navigation: Partner with Sales and Customer Success to manage technical expectations during the post-sales lifecycle, ensuring we deliver on the vision promised during the deal.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed