Manager, Fraud Detection
About The Position
The Manager, Fraud Detection supports Sound Exchange and its clients by detecting, preventing, and remediating fraud across registrations, account changes, claiming, payments, and related processes. The role partners closely with Customer Services, Rights Management, Legal, Finance and other teams to strengthen fraud controls, investigate escalations, and implement preventive and corrective measures. The Manager will also leverage forensic accounting techniques to analyze financial transactions, identify irregularities, and support investigations into potentially fraudulent royalty claims or payment activities. The role serves as the primary point of contact within the company interfacing with Rights Owners, creators, their managers, or other representatives for all issues related to fraud or potential fraud, fraud prevention, fraudulent claims and is responsible for managing process which may involve communicating to these clients.
Requirements
- 5+ years in fraud detection, prevention, risk management, or related field.
- Knowledge of AML, KYC, ID verification practices, and transaction monitoring.
- Strong investigative, analytical, and data interpretation skills; proficiency with Excel and query/reporting tools.
- Advanced proficiency in forensic accounting methodologies, including transaction tracing and analysis.
- Strong understanding of financial systems, payment processing, and fraud related to royalty transactions
- Excellent written documentation and verbal communication skills.
- Excellent communications and interpersonal skills, able to resolve sometimes contentious issues without alienating involved parties.
- Strong aptitude for working with computer systems – exceptional Excel skills required; MS Access and/or SQL experience a plus.
- Detail-oriented, strong follow-up skills.
- Strong work ethic and team player.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access).
- Experience collaborating with technical teams and senior management personnel on systems development and enhancement.
- Ability to make presentations to key stakeholders internally and externally.
- BA or BS degree in Criminal Justice, Cybersecurity, Finance, Data/Information Systems, or related field preferred; equivalent experience considered.
- Minimum 5+ years of relevant work experience.
- Understanding of key concepts related to music repertoire ownership, royalties and SoundExchange’s role in the wider music industry.
Nice To Haves
- Experience within the music industry or royalty processing operations a plus.
Responsibilities
- Monitor alerts and activity for indicators of fraud; investigate escalations and suspicious patterns across systems and workflows.
- Applying forensic accounting principles, develop and implement fraud detection and prevention strategies and controls; recommend tooling and data enhancements.
- Work with third party vendors to acquire, implement, and maintain fraud detection and prevention tools and strategies, act as product Business Owner where applicable.
- Collaborate with Cybersecurity to protect Sound Exchange clients by monitoring dark web scan results, resetting passwords, and notifying customers of potential breaches as appropriate
- Collaborate with Marketing and Communications to disseminate fraud prevention materials to Sound Exchange customers
- Conduct reviews of royalty distributions to detect anomalies and document case findings; maintain evidence and audit trails.
- Collaborate with Technology to integrate fraud detection signals with CRM/case management; support UAT and production validation.
- Provide training and awareness for frontline and leadership teams on fraud typologies, red flags, and escalation protocols.
- Liaise with Legal/Compliance and external partners/vendors as needed for case handling and reporting.
- Track and report fraud metrics, trends, and remediation outcomes to leadership.
- Stay up to date on latest KYC best practices and trend
- Primary point of contact for all fraud-related matters for creators or rights owners.
- Creating and maintaining mutually beneficial relationships with internal and external stakeholders.
- Subject matter expert in CRM, portals, and fraud detection and prevention tools.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
