Manager, Fraud Prevention and Detection

SoFi•Cottonwood Heights, UT

About The Position

The role: The Manager, Fraud Prevention & Detection is responsible for the day-to-day management of the Fraud Prevention & Detection team. Our SoFi Fraud Prevention & Detection team is responsible for developing, implementing, and overseeing the process to identify, prevent, and mitigate fraudulent activities within our SoFi Member accounts. As a leader, this person will analyze fraud patterns, and trends to advise management in creating and driving strategic decisions for our fraud prevention and detection initiatives. What you’ll do: Provide strategic and operational leadership for the day-to-day management of the Fraud Prevention & Detection function, ensuring alignment with organizational risk, regulatory requirements, and service-level expectations Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity Serve as a subject matter expert on fraud risk strategies, creating an open feedback loop to iterate policies, tools, and workflows based on frontline insights and evolving threats Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity Establish and maintain departmental standards, KPIs, and quality assurance frameworks to drive operational excellence, scalability, and superior customer experience Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls. Handle any special projects as assigned by management

Requirements

5+ years of fraud leadership experience
3+ years of fraud prevention and detection experience in the banking, financial services, or other related industries required
Knowledge of check, ACH, Zelle, crypto, wire, debit/credit card and other payment channels operating rules
Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations
Experience collaborating with Workforce Management
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Excellent critical thinking and problem-solving skills
A detail-oriented and process-oriented approach

Responsibilities

Provide strategic and operational leadership for the day-to-day management of the Fraud Prevention & Detection function, ensuring alignment with organizational risk, regulatory requirements, and service-level expectations
Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity
Serve as a subject matter expert on fraud risk strategies, creating an open feedback loop to iterate policies, tools, and workflows based on frontline insights and evolving threats
Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
Establish and maintain departmental standards, KPIs, and quality assurance frameworks to drive operational excellence, scalability, and superior customer experience
Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity
Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified
Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
Handle any special projects as assigned by management