Manager: Freight Bill Audit and AP Recovery

GM•Warren, MI

4d•Hybrid

About The Position

The Role GM is seeking an outstanding individual to lead our Freight Bill Audit and AP Recovery workstreams. The Manager, Freight Bill Audit and AP Recovery will develop, implement, and run business operation and transformation projects globally. The successful candidate will also evaluate and re-imagine existing and approaches to continuous improvement. This position is a great career opportunity. The deployment of emerging technology solutions including AI is a primary enabler for driving efficiency and automation into our business processes within GPSC. This role will also be expected to build out a post payment audit operation for freight invoices including accessorial and other possible charges to recover overpayment that passed through our pre-payment audit operation. Learnings from these recoveries will be shared upstream to enhance the pre-audit operation and eliminate root cause of overpayment. This is a chance to develop your skills and expand your capabilities across a core set of SAP modules, purchasing systems, and audit tools and processes in a dynamic global organization. You will have the opportunity to grow and be recognized as a leading business professional. This position supports the continued transformation and optimization of the Global Supplier Recovery and Claims organization that began in 2022. This role serves as the point of contact between Suppliers/Carriers, finance, Operations, and IT, providing support to system users and the financial areas impacted by the transformations. The person in this role will drive business process improvement, while managing organizational change to mitigate the felt impact to the business. This person will also partner with their GPSC counterparts and other GM organizations to drive efficiencies and commonize processes. The ability to trouble-shoot and assist with complex issues is imperative. This person will need to work closely with and influence IT and Project Management professionals and be able to work with many different types of personality to be successful in this role. This person will be responsible for supervising the work of GM and contract resources on both a day-to-day basis and on project deliverables. We are looking for a leader with thorough logistics invoice audit, and process improvement capabilities. Work involves a high level of independent judgment, decision making, creativity and initiative.

Requirements

15+ years of progressive professional experience in logistics audit
10+ years of experience working with GM logistics post payment audit
10+ years of experience providing exceptional service and support to end users
5+ Years leading people in a professional setting
Hands-on experience with developing a post-payment logistics audit operation and associated processes
Experience in Process Transformation
Highly proficient computer skills in Microsoft Office (particularly Excel, Word, PowerPoint) and Outlook
High Attention to Detail and demonstrated problem-solving and analytical abilities where problems are complex
High levels of initiative, creativity, independent judgment and decision making
Strong interpersonal skills and strong oral and written communication skills
Ability to network and collaborate cross-functionally; demonstrated commitment to teamwork and partnerships
Ability to prioritize assignments / projects and multi-task within restricted time constraints
Ability to influence people that don’t report to you
Embrace and manage change
Ability to quickly understand new business processes and technology
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and cross departmental
High level of interpersonal skills with all levels of management
Ability to multi-task many related activities to achieve a common goal

Responsibilities

Evaluate existing processes with curiosity and an eye for simplicity and transformation
Evaluate proposed migration of work, document current state and propose future state, develop RASIC, KPIs, and change management documents and report project status to leadership regularly
Work with various groups impacted by the transformation/migration projects to document current state and business requirements for the future state
Assisting in user acceptance and/or simulation testing to obtain understanding of the system functionality, training content development and delivery, providing end user support and post-go live issue resolution. End user scope covers the entire request-to-pay (RTP) space, including plant / site customers (requestors), purchasing agents, suppliers, dealers, and accounts payable personnel
Improve existing processes – including those impacting suppliers, accounting, business partners, and our 3rd party service provider
Work with our 3rd party service provider to most efficiently deliver audit and recovery solutions
Supervise a team of five GM salary professionals
Effectively communicate with team members and business partners timely & clearly
Develop project timelines and track milestones using appropriate tools to ensure timely project completion
Proactively identify and resolve issues and conflicts within projects
Develop and communicate progress reports, proposals, and recommendations to management
Re-engineer activities to gain efficiencies and eliminate waste