Manager, Front Office Administration

OKLAHOMA CANCER SPECIALISTS MANAGEMENT COMPA•Tulsa, OK

About The Position

We do more than treat cancer. Be a part of the most powerful team of cancer experts and advocates who invest in the health and well-being of our patients throughout treatment and beyond. As part of the team, you will be pursuing the most advanced, innovative and cost-effective treatment options, so that our patients receive personalized, custom care best suited to their situation. We are seeking an experienced and dynamic Manager of Front Office Administration to lead and oversee all front-end operations within our busy oncology practice. This role is responsible for managing patient check-in, medical oncology scheduling, medical records, and switchboard functions while ensuring a seamless, compassionate, and efficient patient experience. Supports and adheres to the Oklahoma Cancer Specialists and Research Institute Compliance Program, to include the Code of Ethics and Business Standards. The ideal candidate is a strong, hands-on leader who thrives in a fast-paced healthcare environment, can effectively lead a team of approximately 35 employees, and is committed to operation excellence and patient-centered care.

Requirements

High School diploma or equivalent required, associate degree or higher in Healthcare Administration, Business, or related field preferred (or equivalent experience).
Minimum of three to five years of leadership experience in a healthcare setting required.
Strong knowledge of medical scheduling, patient registration, and medical records processes.
Computer skills and knowledge of relevant software (MS Office- Word/Excell) required.
Knowledge of clerical administration, principles, and practices of basic office management is highly desired.
Must have knowledge of procedures and systems to include filing requirements, record keeping, and financial budget for practice.

Nice To Haves

Prior experience in oncology or a high-volume specialty practice strongly preferred.

Responsibilities

Provide direct leadership, supervision, and development for front office staff, including patient check-in, scheduling, medical records, and switchboard teams
Ensure efficient daily operations across all front office functions with a focus on accuracy, timeliness, and exceptional customer service
Monitor patient flow and scheduling processes to optimize access and minimize wait times
Establish, implement, and enforce policies and procedures to maintain consistency and compliance
Partner with clinical and operational leadership to improve workflows and enhance the patient experience
Manage staffing schedules, productivity, and performance evaluations for a team of approximately 35 employees
Identify opportunities for process improvement and lead initiatives to increase efficiency and service quality
Address and resolve patient concerns and escalations in a professional and timely manner
Ensure compliance with HIPAA and all regulatory requirements related to patient information and medical records
Support onboarding, training, and ongoing development of front office staff