Manager, Growth, Enablement and Optimizations

Veterinary Practice Partners•Waltham, MA

6h•$110,000 - $140,000

About The Position

As a member of the Growth, Enablement team, this role will support the strategy, tools, and execution playbooks that drive client retention and margin growth across VPP’s hospital portfolio. This position blends analytics, operational partnership, and frontline enablement to ensure growth initiatives are translated into practical, clinic-level action. The role has a direct and measurable impact on portfolio EBITDA through three primary levers: Mix/Standard of Care Optimizations, Client Retention and Education Campaigns, and Online Pharmacy Trainings and Optimizations. This individual will act as a trusted partner to veterinarians, practice managers, technicians, and client service representatives, helping turn data-driven insights into repeatable behaviors that improve financial performance while supporting high-quality medicine and client experience.

Requirements

Proven ability to communicate effectively with medical professionals and client service representatives
Strong analytical skills with the ability to translate data into practical, operational insights – Excel, ChatGPT
Established proficiency with financial statements
Highly collaborative and solutions-oriented approach to problem solving
Ability to build trust-based relationships across clinical, operational, and corporate teams
Experience in veterinary, healthcare, or multi-site operations strongly preferred

Nice To Haves

A demonstrated ability to partner credibly with veterinarians, practice managers, technicians, and client service representatives, balancing respect for clinical autonomy with a focus on performance improvement
Strong analytical capability, including comfort working in Excel and leveraging tools such as ChatGPT, with the ability to move from raw data to clear, actionable recommendations
Financial acumen, including proficiency in interpreting P&Ls, understanding revenue mix, margin drivers, and the operational levers that impact EBITDA
Experience translating strategy into frontline execution, particularly in multi-site, healthcare, or veterinary environments
Confidence leading both one-to-one conversations and one-to-many training sessions, with the ability to drive follow-through and sustained behavior change
A structured, hypothesis-driven approach to problem solving, including segmentation, iterative testing, and performance tracking
Excellent communication skills, with the ability to tailor messaging appropriately for DVMs, technicians, CSRs, and operations leaders
A collaborative, low-ego mindset and a natural inclination to build trust-based relationships across clinical, operational, and corporate teams
High ownership and accountability, with a bias toward action and measurable results
Intellectual curiosity and a continuous improvement mindset, actively seeking feedback and refining playbooks, tools, and enablement resources over time
Comfort operating in environments that require both strategic thinking and hands-on execution at the hospital level
A passion for supporting high-quality medicine and client experience while driving sustainable financial performance

Responsibilities

Mix / Standard of Care Optimizations: Execute data-driven protocol and mix analyses. Each project requires detailed client segmentation, iterative analysis, and direct engagement with doctor-partners to translate findings into clinical action.
Client Retention & Education Campaigns: Build and scale client engagement streams through vendor-sponsored offerings to drive measurable retention and EBITDA lift. Support campaign segmentation and iteration to maximize program effectiveness across the portfolio.
Online Pharmacy Trainings & Optimizations: Drive adoption of best practices to assist in online pharmacy revenue growth. Lead and scale one-to-many training programs while managing the hospital-by-hospital follow-through required to convert training into sustained revenue lift.
Partner directly with DVMs, technicians, and CSRs to support understanding, adoption, and execution of growth initiatives
Communicate clearly and credibly with clinical and client service teams, tailoring messaging to different roles within the hospital
Act as a liaison between strategy teams and frontline staff, ensuring initiatives are grounded in clinical and operational realities
Support the development of scalable playbooks, tools, and resources that enable teams to execute independently
Analyze operational and financial data to identify trends, opportunities, and performance gaps
Translate data into clear, actionable insights that can be effectively discussed with veterinary teams
Support ongoing performance conversations by helping teams understand what the data is saying and how to respond
Build trust-based relationships with hospital teams and operations team through strong communication and follow-through
Surface feedback from veterinary teams to refine tools, messaging, and initiatives over time
Contribute to broader Growth & Enablement projects that support scalable value creation across the portfolio