Manager, Guest Experience - Holiday Inn Express

IHG•Atlanta, GA

2d•$90,000 - $95,000•Hybrid

About The Position

As Manager, Global Guest Experience for Holiday Inn Express hotels, you will help bring the brand to life across one of the largest and fastest growing portfolios. In this role, you will support the implementation of the brand’s strategic plan, drive the delivery of key brand guest experience initiatives, and act as a key connector between cross-functional teams such as food & beverage, operations, procurement, marketing, development, and training. Your efforts will directly influence initiatives at the hotel level while also helping shape the future of the Holiday Inn Express brand. This is a highly collaborative, high volume and fast-paced role ideal for someone with proven branding, analytical, hospitality, and innovation experience.

Requirements

Bachelor’s or master’s degree in marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.
6 to 10 years progressive work-related experience in marketing, brand management, and/or hotel operations. Demonstrated proficiency in multiple disciplines/processes related to the position, including experience working within a franchise organization and specifically working with/influencing franchisees is a plus.
Demonstrated project management experience in organizing, planning, and executing projects from conception through implementation.
Demonstrated analytical skills, including data management, and visualization to uncover actionable insights that drive performance and inform/influence key business decisions.
Demonstrated project and stakeholder management skills, with confidence navigating cross-functional and international teams.
Demonstrated effective verbal and written communication skills for the purpose of providing information to vendors, senior management, and hotel staff. Ability to influence both franchisees and senior management through storytelling.
Demonstrated knowledge of branding and brand management, including research methodology and design (basic measurement and statistics).
Demonstrated ability to develop consumer understanding based on research and existing trends.
Demonstrated creative problem solving.

Responsibilities

Review and analyze performance, market and industry data to support brand initiative, and project storytelling.
Determine strategic objectives and develop the corresponding tactical initiatives to achieve those objectives.
Partner with cross-functional teams to execute product initiatives across the brand.
Work with upper management and franchisees to gain support and input into service and product initiatives, and to communicate regarding program successes, issues, changes, etc.
Create and refine scalable tools, resources, processes and guidance to ensure hotel delivery of brand experience.