Manager Guest Services

Advocate Health and Hospitals Corporation • Wake Forest, NC

5d • $36 - $53

About The Position

Assists in the identifying, implementing and evaluating of departmental goals, objectives, organization staffing, budget performance standards and quality improvement initiatives for departments. Teams with department managers to develop and manage the annual budget. Responsible for identifying, developing and ensuring the use of cost effective measures to meet the patient, family, guest, visitors and staff needs to ensure excellent customer service and financial viability. Monitors FTEs, salary, non-salary and overtime expenses incurred as part of the overall operating budget and works to contain cost wherever possible. Shares the responsibility of on-call pager for the department, including scheduled weekend and/or evening on-call status. Assists with the implementation and supervision of all Joint Commission, Advocate, and departmental standards as they apply to the department including, but not limited to, personnel files, job standards, annual in services, education, training, reports and documents. Oversees operation of automated patient transport dispatch system and visitor management system. Assists in development and implementation of policies and procedures regulating use of both systems for all hospital staff. Communicates effectively with all members of the healthcare team and community to promote customer service and maximize customer satisfaction. Promotes educational opportunities for continuing education for the department. Ensures adequate equipment and supplies for departmental usage.

Requirements

• Bachelor's Degree required.
• 1 year of progressive management experience in a healthcare environment or hotel industry required.

Responsibilities

• Assists in the identifying, implementing and evaluating of departmental goals, objectives, organization staffing, budget performance standards and quality improvement initiatives for departments.
• Teams with department managers to develop and manage the annual budget.
• Responsible for identifying, developing and ensuring the use of cost effective measures to meet the patient, family, guest, visitors and staff needs to ensure excellent customer service and financial viability.
• Monitors FTEs, salary, non-salary and overtime expenses incurred as part of the overall operating budget and works to contain cost wherever possible.
• Shares the responsibility of on-call pager for the department, including scheduled weekend and/or evening on-call status.
• Assists with the implementation and supervision of all Joint Commission, Advocate, and departmental standards as they apply to the department including, but not limited to, personnel files, job standards, annual in services, education, training, reports and documents.
• Oversees operation of automated patient transport dispatch system and visitor management system.
• Assists in development and implementation of policies and procedures regulating use of both systems for all hospital staff.
• Communicates effectively with all members of the healthcare team and community to promote customer service and maximize customer satisfaction.
• Promotes educational opportunities for continuing education for the department.
• Ensures adequate equipment and supplies for departmental usage.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager