Manager, Hospital Strategic Account Management

HealthFirst • New York, NY

21d

About The Position

The Manager, Hospital Strategic Account Management will lead an interdepartmental Account Team and apply in-depth account knowledge to strategize, develop and implement integrated strategies with sponsor and non|sponsor hospitals/systems focused on strengthening provider engagement, enhancing quality and optimizing membership growth and profitability. This role will develop deep and effective provider relationships to support administrative ease and enhance the Healthfirst reputation as a “trusted partner”. Develop trusting and long-term relationships (with sponsor and non-sponsor hospitals/systems) with all key decision makers/influencers (including executive suite and managed care department personnel). Hospital/system Account expertise and deep understanding of customer and provider needs Leads the strategic planning process at the hospital, site and system levels, and supports the team in execution at the account level. Leads the interdepartmental strategic planning process at Healthfirst to develop and implement an integrated strategic plan Drive profitable growth through leading the creation of customized winning solutions Work with Sales, Marketing, Operations, Clinical partnerships, Legal and other internal stakeholders to align resources and deliver on the business and clinical vision. Coordinate/leverage internal resources appropriately to promote administrative ease Negotiate hospital and provider agreements that support achievement of Healthfirst strategic goals Translate strategic goals into hospital/system and provider |specific plans and activities. Understand emerging trends, network/market opportunities and competitive threats Understand Healthfirst products and how they provide benefit to customers. Partner with providers as they evolve. Support various project implementation and complete additional administrative duties as applicable Supervises Hospital Specialist and other staff members as assigned

Requirements

• Experience in leading a team through a matrixed environment
• Experience working with an executive suite
• Exposure to multiple functions especially finance, business intelligence
• Bachelor’s Degree

Nice To Haves

• MBA in Business and Health Services

Responsibilities

• Lead an interdepartmental Account Team
• Strategize, develop and implement integrated strategies with sponsor and non-sponsor hospitals/systems focused on strengthening provider engagement, enhancing quality and optimizing membership growth and profitability
• Develop deep and effective provider relationships to support administrative ease and enhance the Healthfirst reputation as a “trusted partner”
• Develop trusting and long-term relationships (with sponsor and non-sponsor hospitals/systems) with all key decision makers/influencers (including executive suite and managed care department personnel)
• Lead the strategic planning process at the hospital, site and system levels, and supports the team in execution at the account level
• Lead the interdepartmental strategic planning process at Healthfirst to develop and implement an integrated strategic plan
• Drive profitable growth through leading the creation of customized winning solutions
• Work with Sales, Marketing, Operations, Clinical partnerships, Legal and other internal stakeholders to align resources and deliver on the business and clinical vision
• Coordinate/leverage internal resources appropriately to promote administrative ease
• Negotiate hospital and provider agreements that support achievement of Healthfirst strategic goals
• Translate strategic goals into hospital/system and provider |specific plans and activities
• Understand emerging trends, network/market opportunities and competitive threats
• Understand Healthfirst products and how they provide benefit to customers
• Partner with providers as they evolve
• Support various project implementation and complete additional administrative duties as applicable
• Supervise Hospital Specialist and other staff members as assigned

Benefits

• Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager