Manager, HR Business Partner / Colleague Strategic Partner: U.S. Consumer Travel & Lifestyle Services and Global Advertising & Brand Management

American Express•New York, NY

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Colleague Experience Group (CEG) is committed to providing the best colleague experience to fuel growth. We are focused on attracting, developing, and engaging great talent and ensuring all of Team Amex has the benefits, resources, and support they need to be and deliver their best. The Manager, HR Business Partner / Colleague Strategic Partner (CSP) will join the CSP organization at American Express, serving as a strategic advisor to senior leaders and their teams across U.S. Consumer Travel & Lifestyle Services (TLS) and Global Advertising & Brand Management (GABM). In this role, the Manager will partner with colleagues to provide strategic HR support to influence and accelerate workforce readiness, elevate change leadership, transform processes and experiences, and deliver on our competitive value proposition. Success will be achieved through a close partnership with key stakeholders and the ability to anticipate business needs, proactively diagnose organizational challenges, and deliver data-driven solutions across a variety of strategic initiatives, all anchored to our overall CEG strategy.

Requirements

Data and Insights: Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
Project Management: Ability to effectively organize and coordinate CEG processes and business activities across multiple projects and timelines.
Strategic Thinking: Develop ideas that drive meaningful colleague experiences and competitive advantage.
Business Acumen: Ability to understand business strategy and plans, and assess the impact of internal and external factors on performance, decision-making, and overall business goals and priorities.
Strong learning agility and willingness to work in a fast-paced environment while delivering quality results quickly.
Knowledge of some CEG/HR disciplines, including colleague labor relations, talent management, organizational effectiveness, compensation, and leadership development.
A global mindset and experiences with different countries and cultures.
Minimum of 5+ years of CEG/HR related, or organizational consulting experience preferred.

Responsibilities

Provide high-impact consultation and practical, data-driven solutions to business leaders.
Partner with business leaders and CSP colleagues to drive organizational effectiveness and change initiatives with strong project management and execution.
Establish proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected, and meeting business needs.
Coach leaders and provide developmental feedback, as appropriate.
Drive proactive development, engagement, retention and succession strategies for critical talent.
Co-create with key partners to continuously improve the “moments that matter” experience throughout the colleague lifecycle.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities