Manager, HR Technology

Marriott • Bethesda, MD

4d • Hybrid

About The Position

The Core HR Center of Expertise (COE) serves as the data nucleus powering our workforce platform, managing associate data, organizational structures, security roles, global localizations, and self-service capabilities. As the Manager, HR Technology, this individual will play a pivotal role in refining and enhancing core HR processes, including data management, integration, security, and configuration of associate data entry. This role requires strong verbal and written communication skills, exceptional organization and presentation abilities, and a high degree of initiative. This individual will collaborate across COEs and with third-party vendors to support proactive cross-functional solutions, establish data governance policies, and drive operational efficiencies across platforms such as mHUB and the Service Center support model.
Success in this role demands strong problem-solving capabilities, a continuous improvement mindset, and the ability to manage multiple priorities while coordinating interdepartmental projects. This individual must be comfortable with ambiguity and change, possess a trustworthy and integrity-driven approach, and demonstrate the ability to influence without direct authority, including respectfully challenging senior leaders when needed. Strong interpersonal skills, a collaborative “win-win” negotiation style, and attention to detail are essential, along with the ability to identify and recommend positive approaches to risk and work effectively in a team environment.

Requirements

• Bachelor’s degree or equivalent practical experience (required)
• 2+ years of exposure to global Human Resources programs and practices
• 2+ years of experience in business process management methods including soliciting and documenting requirements, creating complex and thorough process flows, analyzing and documenting change impact, preparing and executing testing, preparing, and validating production launch, and continuously evaluating processes to optimize the user experience

Nice To Haves

• 2+ years of experience in vendor relationship management and oversight
• Experience in managing and coordinating varieties of inputs from functional experts working in a team environment
• Experience with Oracle HCM preferred, foundational configuration

Responsibilities

• Internally consult with stakeholders to investigate global business systems; identify best-practice options for their improvement; and bridge the needs of the business with technology, processes, and services.
• Coordinate and/or participate in the functional testing of systems enhancement, break-fixes, and upgrades.
• Document and monitor issues, prioritize defects with stakeholder, and work with service providers on resolution while keeping stakeholders updated on progress.
• Assist with drafting and/or reviewing of change requests and orders, requirements, test conditions, scripts, and staging test data where appropriate.
• Identify and prioritize service enhancements and break fixes in support of business processes.
• Support tool upgrades/releases by analyzing their impact, validate new functionality and capability while ensuring existing functionality is not interrupted.
• Maintain current understanding of the service model of 3rd party vendors/consultants and service providers to ensure product support, positive user experience and data integrity.
• Serve as subject matter expert on tools to provide guidance to users, COE, or continent representatives on how to use them effectively.
• Ensure documentation is kept current and captures key components of the functionality including the archiving of development documentation on the Marriott shared site.

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
• Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager