Manager, HubSpot Implementation Team
About The Position
1406 Consulting is an Elite HubSpot Partner specializing in CRM implementation, integrations, and revenue operations. We help growing organizations turn strategy into durable, scalable systems — not just working configurations. We operate with clear decision rights, non-negotiable quality standards, and a delivery model designed to eliminate chaos, heroics, and hidden risk. We take the same approach to how we lead our teams — structured expectations, real accountability, and decisions grounded in data. The HubSpot Implementation Team Manager is a delivery operations and people management role responsible for ensuring that Implementation Services runs predictably and profitably — without requiring senior leadership to operate inside day-to-day delivery. You will own team utilization, capacity planning, and margin performance. You will lead, manage, and hold accountable a team of Implementation Specialists across Senior, Mid, and Junior tiers. You will enforce process and quality standards, resolve delivery risks before they become client-visible, and build a team that gets stronger every quarter. This is not a senior IC or delivery execution role. You will build and run the delivery engine — not be the engine. To be clear, this role does not own: Architectural decisions or solution design (that sits with the Solutions Architect) Client relationship ownership, retention, or expansion (that sits with Client Success) Commercial decisions, pricing, or scope negotiation Pre-sales technical scoping Direct execution of client deliverables as a primary function Your job is to run the delivery operation and develop the team. Others own architecture, commercial strategy, and client relationships. 1406 operates with a governed delivery model designed to protect quality. In this role, you will: Build systems that prevent delivery failures Make decisions based on utilization data and performance signals Deliver feedback directly and constructively Enforce quality gates and standards consistently — consistency is the product Protect the Director of Technical Services' time by owning delivery operations fully Use structure and process to scale the team This role is for someone who: Gets energy from building teams and holding them accountable Thinks in systems and operations, not individual deliverables Makes decisions based on data, not sentiment Is comfortable delivering feedback directly and constructively Views process and standards as leverage, not overhead Understands that protecting delivery quality sometimes means making unpopular calls Wants to build a delivery operation that doesn't depend on heroics If you prefer to stay in execution and avoid people management, this role will feel draining. If you are energized by building a high-performing delivery team inside a structured operating model, it will feel like exactly the right challenge.
Requirements
- 3+ years of experience managing a delivery or professional services team, ideally in a consulting or agency environment
- Demonstrated ability to lead, manage, and hold people accountable — including difficult conversations
- Experience owning utilization, capacity planning, and delivery margin performance
- Strong operational discipline — you build systems that prevent problems, not just respond to them
- Comfort making staffing and seat-fit decisions based on data and performance signals
- Working knowledge of HubSpot CRM and implementation patterns (you don't need to be the deepest technical expert, but you need to understand delivery reality)
- Clear, direct communication style — without delay or ambiguity
Nice To Haves
- Experience in a HubSpot Partner or CRM consulting environment
- Familiarity with EOS (Entrepreneurial Operating System) or similar operating frameworks
- HubSpot certifications
- Experience building delivery processes, templates, and quality standards from scratch
- Background managing tiered delivery teams (Senior/Mid/Junior or equivalent)
Responsibilities
- Ensure predictable, on-time, on-budget project delivery across all IS engagements
- Own team utilization, capacity planning, and margin performance
- Monitor delivery health and intervene on risks before they reach clients or leadership
- Enforce the 1406 Way of Working, including Readiness Gates and Definition of Done
- Ensure clean handoffs between Implementation Services, Client Success, and Solutions Architecture
- Track and report on delivery metrics: on-time delivery, utilization, budget adherence, CSAT/PSAT
- Lead, manage, and hold accountable each person on the IS team
- Conduct regular 1:1s and set clear expectations aligned with tier-specific Role Charters
- Provide direct, timely feedback — both coaching and correction
- Run quarterly performance conversations - behavioral expectations and output
- Make seat-fit decisions when performance signals are clear
- Build a culture of accountability, clarity, and professional development
- Identify and eliminate recurring delivery friction
- Build and refine processes, templates, and standards that reduce dependency
- Ensure the IS team is equipped to absorb increasing project complexity
- Inform staffing model decisions with real utilization data and delivery performance evidence
- Serve as the primary escalation path for Senior IS team members
- Prioritize delivery escalations and route to the appropriate owner
- Resolve delivery-level issues without engaging the Director of Technical Services
- Ensure the escalation chain (Junior → Mid/Senior → IS Leader) is functioning well
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching.
- Ongoing professional development, including HubSpot certifications and leadership coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
