Manager I, Acquisition Sales

Vistra•Irving, TX

About The Position

The Manager position will have responsibility and direct oversight and development of analysts, associates, supervisors and/or customer service agents. Position operates in support of customer satisfaction and other business objectives. This position reports to a Sr. Manager/Director. Responsibilities include interface with cross-function support teams throughout the organization. This position provides leadership to supervisors and employees to ensure a positive work environment, good employee relations, and adherence to current Company policies, procedures, and regulations.

Requirements

3-5 years previous professional experience
0-1 years experience supervising teams of production / professional employees
High School Diploma or equivalency required
Demonstrated track record of increased work responsibility
Knowledge of the electricity industry and/or competitive retail markets
Strong analytical, creative or sales work background
Skill in using computer software applications such as Microsoft Office
Excellent customer-focused skills and ability to solve problems
Must be detailed-oriented and possess the ability to follow through on assignments
Experience gained through college degree programs and/or certifications is applicable to above skills
Ability to achieve quality work under deadline pressure
Ability to gain content knowledge quickly
Demonstrated ability to work effectively in a rapidly changing environment
Ability to analyze performance trends and operational metrics in an effort to identify and articulate performance issues and improvement opportunities
Ability to develop and prepare business analysis and recommendations
Ability to manage a diverse range of projects simultaneously
Ability to plan, forecast, and manage resources; i.e. budget, staff, etc.
Ability to work comfortably with all levels of management and leadership

Responsibilities

Provide leadership to employees who are accountable for handling a variety of issues/ inquiries in a manner which enhances customers’ experiences in a competitive market.
Direct teams that are accountable for handling customer calls, e-mails, faxes in a manner which enhances customer loyalty and retention, and increases revenues.
Responsible for supporting and maintaining service metrics designed to build loyalty and retain profitable customers.
Serve as liaison between various departments to ensure Corporate goals, and initiatives, and customer needs are achieved.
Implement new services developed by Marketing and Sales organization designed to increase sales and retain customers.
Ensure all employees have the opportunity to develop their skills, abilities and careers through comprehensive training and employee development programs.
Support a defined business plan which supports Company and Customer Operations goals.
Manage performance and administer salaries for associates, analysts and supervisors who provide daily leadership for front-line employees.
Support planning, coordinating, managing, and allocating resources to achieve customer satisfaction goals within established parameters.
Oversee the response and resolution of highly sensitive requests and inquiries from business/consumer customers.