Manager I Installation

Andersen Corporation • Doral, FL

1d

About The Position

The Branch Install Manager manages the installation process, including technical measurement, warehouse, installation, and service, to insure Homeowner delight, efficiency, and appropriate resource capacity in a major market Corporate Owned Retail Office (CORO). Size, scope, complexity is a function of the unit volume generated at the location. Ensure that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time.

Requirements

• Four - year degree or an equivalent combination of education and experience preferred.
• Valid driver’s license with acceptable accident and moving violation motor vehicle record.
• A minimum of 7 years of work experience in home improvement or other closely related field preferred.
• A minimum of 5 years of direct supervision experience is preferred.
• Strong written and verbal communication skills.
• Knowledge of applicable building codes and construction techniques preferred.
• Previous work experience recruiting and managing independent contractors.
• Ability to work and lead in a team environment required.
• Previous P&L responsibility required.

Responsibilities

• Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service.
• Research and/or develop new processes to increase efficiency and Homeowner satisfaction.
• Regularly visit Homeowner work sites to audit and execute existing and new processes.
• Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
• Execute recruiting efforts as needed to meet workforce requirements.
• Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
• Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
• Executes the safety initiative of the installation process associates to ensure safe practices are in place and are followed.
• Ensure that all regulatory training required is completed as appropriate.
• Participate as a team member on the CORO Safety Committee.
• Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
• Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving, and purchasing.
• Responsible for ensuring corporate purchased program and vendor relationships are utilized appropriately to ensure compliance and cost containment.
• Directly supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
• Participate, as a team member, with the CORO Leadership Team, to ensure alignment and open and timely communication.
• Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists.
• Routinely works directly with Homeowners to resolve installation process issues.
• Directly manage all associates involved in the installation processes.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager