Manager Identity and Access Management Product Owner

Children’s Hospital of Philadelphia • Philadelphia, PA

19h • Hybrid

About The Position

The Manager of Identity and Access Management (IAM) Product Owner will lead the strategic direction, development, and lifecycle management of CHOP's IAM platforms, including identity governance, privileged access management (PAM), and modern authentication solutions. This role will serve as the voice of the customer and business stakeholders, ensuring IAM capabilities align with enterprise security, compliance, and operational goals. The ideal candidate will possess a deep understanding of IAM technologies, a proven track record in product management, and the ability to collaborate effectively with cross-functional teams. There will be an opportunity and expectation to transform the end-to-end workflow, automating identity instantiation, ongoing management, and decommissioning.
This department works approximately 80% remotely, 20% on site in our Philadelphia offices on an as-needed basis.

Requirements

• Bachelor's Degree Computer science, computer/software engineering, information technology or similar field of study. Required
• At least eight (8) years Experience managing and supporting infrastructure solutions, with a focus on ensuring the stability, reliability, and scalability of IT operations Required
• At least five (5) years Experience implementing best practices, and managing day-to-day operations to support organizational needs effectively Required
• At least two (2) years Experience leading Infrastructure projects. Required
• Strong understanding of identity lifecycle, access governance, and authentication protocols. (Required proficiency)
• Experience with IAM platforms such as Microsoft Entra ID, CyberArk, or Oracle Identity Manager. (Required proficiency)

Nice To Haves

• At least three (3) years Experience in a supervisory/managerial role with five or more team members in a production environment. Preferred
• At least five (5) years 5+ years of experience in IAM, with at least 2 years in a product owner or managerial role. Preferred
• At least two (2) years Experience in healthcare or regulated environments Preferred
• Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps). (Preferred proficiency)
• Certified Information Security Manager (CISM) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
• Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA) - upon hire - Preferred or
• Certified Professional in Healthcare Information & Management Systems (CPHIMS) - Healthcare Information & Management Systems Society (HIMSS) - upon hire - Preferred or
• Certified Information Systems Security Professional (CISSP) - International Information Systems Security Certification Consortium (ISC2) - upon hire - Preferred or
• Certified Microsoft 365 Fundamentals (MS-900) - Microsoft - upon hire - Preferred or
• Cisco Certified Network Professional (CCNP) - Cisco - upon hire - Preferred or
• Cisco Certified Network Associate (CCNA-Voice) - Cisco - upon hire - Preferred or
• Microsoft Certified: Security, Compliance and Identity Fundamentals - Microsoft - upon hire - Preferred or
• Microsoft Certified: Windows Server Hybrid Administrator Associate - Microsoft - upon hire - Preferred or
• Microsoft Certified: Endpoint Administrator Associate - Microsoft - upon hire - Preferred or
• Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred

Responsibilities

• Product Ownership & Strategy
• Define and maintain the IAM product vision, roadmap, and backlog in alignment with enterprise security and digital transformation goals.
• Serve as the primary liaison between business stakeholders, technical teams, and vendor partners for IAM initiatives.
• Lead the transition from legacy platforms to modern solutions.
• Establish an Identity Governance & Administration (IGA) strategy at CHOP that deeply integrates with our key platform solutions for entitlement management, establishes segregation-of-duties, and moves us towards a “just in time” (JITA) approach to privileged access management.
• Collaborate with InfoSec, HRIS, and IT operations to ensure seamless identity lifecycle management and access provisioning.
• Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
• Guide the implementation and integration of IAM tools with enterprise systems.
• Support the adoption of passwordless authentication, MFA, and identity proofing technologies
• Deliver efficiencies in PAM that reduce human overhead and mitigate the risk of continuous access through thoughtful, innovative means.
• Reference key risk frameworks inclusive of HIPAA/NIST, along with Cloud Infrastructure Entitlement Management (CIEM).
• Evaluate and approve enhancements, patches, and upgrades to IAM platforms.
• Coordinate with project managers and sponsors on initiatives.
• Oversee access certification campaigns, entitlement reviews, and audit readiness
• Understand technology directions, trends and strategic business impact on key client initiatives.
• Participate in the evaluation and recommendation of tools and technologies.
• Implement security practices and procedures. Measure compliance. Participate in audits and manage corrective action plans.
• Resource Management - People
• Manage teams at II, & III, Principal, Supervisory, contractor, vendor, and other staff in the delivery of enterprise technology platforms & services.
• Manage a cross-functional team of developers, analysts, and architects supporting IAM tools and services
• Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
• Participate in the candidate selection process.
• Create a departmental Training and Development Plan.
• Conduct staff meetings and 1-1 meetings monthly (at a minimum).
• Resource Management - Budget
• Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs.
• Manage running hardware & software (incl. licensing) expenditures.
• Support the development of annual budgetary planning, including 10-year planning for capital and operating expenses.
• Relationship Management & Communication
• Exhibit outstanding interpersonal, diplomacy and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
• Communicate and partner with management, analysts, subject matter experts and end users to establish productive working relationships.
• Participate in leadership meetings such as the DTS Directors and Managers meeting, special committees, and appropriate governance committees.
• Demonstrate strong customer focus.
• Manage client expectations.
• Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others and promotes understanding.
• Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
• Exhibit the ability to see the big picture and conceptualize/document creative solutions.
• Maintain knowledge of business operations, strategies, information requirements and priorities.
• Serve as business liaison to various vendors.
• Exhibits commitment to professional development and self-improvement.
• Project Management
• Demonstrate expertise in project management and SDLC methodology including the ability to effectively deploy resources and manage multiple projects in a cross functional environment.
• Exhibit the ability to lead and manage operational initiatives for both clinical and business applications.
• Lead implementation and support projects within the constraints of time, budget, and scope.
• Allocate resources to projects.

Benefits

• This job is eligible for an incentive program.
• At CHOP, we are committed to fair and transparent pay practices.
• Factors such as skills and experience could result in an offer above the salary range noted in this job posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees