Manager In Training at The St. Joe Company

ST JOE RESORT OPERATIONS LLC•Panama City Beach, FL

5d•Onsite

About The Position

The St. Joe Company MIT (Manager-In-Training) program is designed to give prospective, new leadership the opportunity to explore various areas of operation as a part of St Joe. Over the course of 12-18 months, MITs will engage with different departments in hospitality, from greeting guests at the front desk and managing reservations, to inspecting rooms and ensuring they are kept to the highest standards. In addition, MITs will have opportunities to work in food and beverage, talent relations, and sales. At the conclusion of the MIT program, participants will have a gained a better understanding of all aspects of the St. Joe Company and will have the opportunity to pursue working with a department of interest. As a part of this position, MITs will be able to enjoy the benefits of a full-time St. Joe employee, ranging from health insurance plans to discounted rates at all St Joe properties. In addition, company housing is available for participants who need it.

Requirements

Sufficient education and literacy are necessary to identify and read product labels and to communicate with guests about job-related needs.
Ability to read, write, speak, and communicate in basic English preferred.
Proven management and hospitality experience
At least 3 years’ experience in a previous, managerial role
Detail oriented and thorough
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards
Ability to interact with guests in a pleasant friendly way
Ability to lead a team effectively and efficiently
Advanced knowledge of hotel/resort operations
Ability to retain and enforce safety procedures
Ability to solve conflicts individually
Effective communication and organizational skills
Exceptional time management skills
Ability to be proactive in conducting and overseeing the completion of assigned duties
Ability to operate Microsoft Word proficiently
Ability to solve complex problems
Ability to efficiently manage resources
Walking, standing for long periods of time
Frequent bending, kneeling, stooping, reaching walking, pushing, and pulling
Ability to lift 50 lbs
Frequent keyboarding
Must be able to safely deliver food and drinks on different surfaces

Nice To Haves

Bachelor’s degree in hospitality or a related field preferred

Responsibilities

MIT participants will essentially take on the functions of a managerial position at the respective department.
As a front desk agent: familiarizing with and operating various PMSs (property management system) like OnQ, Opera, Alice, etc., being able to check and book reservations, assign rooms, and manage guest payments
As a housekeeper: Cleaning rooms while maintaining the Forbes Travel Guide standards of cleanliness including but not limited to making beds, cleaning bathrooms, and creating for unique, personalized experiences
In Food & Beverage: Seating and serving guests, assigning staff to certain tables, and resolving any guest complaint.
In every position, practicing Southern Hospitality with every guest interaction, ensuring that each guest has a positive and memorable experience
As you rotate through various tracks, you will also learn about HR, payroll, scheduling, corrective action documentation, safety, budgeting, reforecasting, understanding financials, and other areas depending on interest.