Manager Infrastructure Engineering

LoadSpring Solutions • Burlington, MA

7h • $135,000 • Remote

About The Position

The Manager Infrastructure Engineering leads a team responsible for designing, building, and maintaining the organization's core IT systems, including patching, internal IT, and Virtual Desktops. This role ensures scalability, security, and reliability while driving strategy, project delivery, and engineering excellence. The Manager Infrastructure Engineering also mentors technical staff and collaborates with stakeholders to align infrastructure initiatives with business goals.

Requirements

• 6+ years of hands-on infrastructure engineering experience supporting enterprise-scale environments.
• 2+ years of experience managing and leading technical teams, including hiring, performance management, and personnel development. For internal candidates, demonstrated leadership experience, progressive responsibility, and readiness for people management may be considered in lieu of formal management experience.
• Demonstrated experience with data center operations, server platforms, and cloud infrastructure.
• Proven expertise in server management, including patching, configuration baselines, release management, and vulnerability remediation.
• Strong knowledge of monitoring and observability tools, with experience analyzing performance metrics, logs, and system issues impacting availability and efficiency.
• Solid understanding of ITIL/ITSM processes such as incident, change, problem, and configuration management.
• Experience implementing and managing security controls, including firewalls, access management, and security patching.
• Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.
• Excellent communication skills and ability to collaborate with technical teams and senior leadership.
• Bachelor’s degree preferred.
• SHRM People Manager Qualification (PMQ) certification or completion of the SHRM PMQ within the first 90 days of the position.

Responsibilities

• Lead, mentor, and develop the Infrastructure Engineering team, fostering a culture of collaboration, professional growth, high performance, and continuous improvement.
• Oversee the deployment, maintenance, and troubleshooting of virtual servers and virtual desktops, along with related infrastructure components.
• Establish and maintain KPIs and metrics to assess infrastructure health, performance, capacity, and service delivery; regularly report status, risks, and improvements to executive leadership.
• Develop and enforce best practices for configuring, installing, supporting, and maintaining critical software systems.
• Manage capacity planning, monitoring, and system expansion to ensure scalability and reliability.
• Ensure all OS, and firmware installations and upgrades follow established processes and quality standards.
• Oversee monitoring and alerting frameworks, ensuring timely response to incidents and high confidence in system observability.
• Implement and maintain security controls, patching standards, and compliance practices aligned with organizational policies and industry frameworks (e.g., SOC 2, GDPR).
• Collaborate with the security team to proactively enhance infrastructure security and maintain a strong security posture.
• Partner with other engineering and support leaders to resolve system-wide issues within SLA commitments and support service delivery goals.
• Ensure IT projects and new build requests are completed on time, within budget, and in alignment with SLAs and operational expectations.
• Maintain accurate, up-to-date technical documentation; ensure new processes and best practices are documented and integrated into team training.
• Communicate complex infrastructure concepts to senior leadership in a clear, business-focused manner; engage effectively with stakeholders across the organization.
• Promote a culture of operational excellence, timely execution, attention to detail, and continuous refinement of infrastructure systems and processes.
• Act as an escalation for on call personnel.

Benefits

• An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
• A spot where executives are your partners who encourage innovation and your growth.
• An entire company passionate about our cloud, technology, and top-notch customer service.
• A place where collaboration is highly valuable and all our employees feel like they sit in the office!
• Health, Dental, Vision, Life, Disability, 401k with a match, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager