Manager, Inside Sales
About The Position
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for leading a large inside sales team, driving performance through strategic staffing, coaching, and operational excellence. Ensures dependable service, accurate execution, and transparent collaboration across departments to achieve business objectives.
Requirements
- Typically requires BS/BA in a related discipline.
- Generally 7+ years of experience in a related field.
- May require certification.
- Advanced degree may offset less experience in some disciplines.
Nice To Haves
- Demonstrates proven leadership and team development skills for managing large groups.
- Applies advanced knowledge of sales strategies, pricing governance, and operational controls.
- Exhibits strong analytical and decision-making abilities to optimize staffing and performance.
- Communicates transparently and collaborates effectively across functions.
- Shows ability to coach and mentor associates for growth and success.
Responsibilities
- Manages a team of 10–20+ inside sales associates to achieve performance goals.
- Owns staffing models and performance management processes to optimize resources.
- Drives sales initiatives and provides coaching to enhance associate effectiveness.
- Tracks overrides and special-order pricing to maintain margin governance.
- Develops associates in new trades, products, and geographies to expand capabilities.
- Ensures order accuracy, customer satisfaction, and compliance with operational standards.
- Partners across departments to align strategies and improve operational efficiency.
- Leverages analytics to monitor performance and guide decision-making.
Benefits
- For additional details on benefits, please review the full job description on White Cap Jobs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
