Manager Insurance

C.H. Robinson•Rolling Meadows, IL

7d•Hybrid

About The Position

C.H Robinson is seeking a Manager Insurance who will be responsible for the general, operational, financial, and administrative Management of all cargo and legal liability claims worldwide. The Manager Insurance will provide leadership to a team of Claims Representatives by maintaining their own workload of claims while directing the workflow of the team. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Rolling Meadows, Chicago office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Review and analyze all incoming cargo claims and assign to the appropriate team member Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of C.H. Robinson’s insurers Oversee the handling of complex claim files to ensure proper handling Possess a working knowledge of the following: Carriage of Goods by Sea Act (COGSA) Hague / Hagues Visby Rules Warsaw / Montreal Protocol Rules 49 U.S. Code § 14706 (Carmack) Develop learning tools for team members that drive continuous claim improvement and policy understanding Branch training on marine cargo insurance / transport law / marine liability when needed Set team and individual objectives and priorities Coach, support, and manage the team and individuals to meet and exceed objectives Communicate and manage the team to adhere to corporate and branch policies Prepare for and lead team meetings Other duties or responsibilities as assigned according to the team and/or country specific requirements Leadership: Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports Play major role in recruitment, onboarding, and continuous development of talent Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews Communication: Regularly share industry news, department changes, and process updates to department Draft client advisories on relevant trade, market, and regulatory updates Provide guidance to employees on how to respond to challenging customer scenarios

Requirements

High School Diploma or GED
Minimum 3 years of supervisory or management experience
Minimum 4 years of Transit or Cargo Claims handling experience

Nice To Haves

Bachelor’s degree from an accredited college or university
Solid understanding of claims process and industry operations
Strong analytical skills for evaluating large amounts of information and drawing appropriate conclusions
Able to communicate at multiple levels, to varies audiences, using multiple mediums
Generate new ideas to improve performance, translating these ideas into practical solutions
Time management and organizational skills
Excellent written & verbal communication skills
Values a diverse and inclusive work environment

Responsibilities

Review and analyze all incoming cargo claims and assign to the appropriate team member
Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of C.H. Robinson’s insurers
Oversee the handling of complex claim files to ensure proper handling
Possess a working knowledge of the following: Carriage of Goods by Sea Act (COGSA) Hague / Hagues Visby Rules Warsaw / Montreal Protocol Rules 49 U.S. Code § 14706 (Carmack)
Develop learning tools for team members that drive continuous claim improvement and policy understanding
Branch training on marine cargo insurance / transport law / marine liability when needed
Set team and individual objectives and priorities
Coach, support, and manage the team and individuals to meet and exceed objectives
Communicate and manage the team to adhere to corporate and branch policies
Prepare for and lead team meetings
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
Play major role in recruitment, onboarding, and continuous development of talent
Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
Regularly share industry news, department changes, and process updates to department
Draft client advisories on relevant trade, market, and regulatory updates
Provide guidance to employees on how to respond to challenging customer scenarios

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities