Manager, Integration Support Engineering

Cedar

161d • $153,000 - $180,000

About The Position

Cedar is seeking a Manager of Integration Support Engineering to lead the transformation of our Integration Support Engineering team into a high-impact, cross-stack Escalations group. This role is ideal for a technically adept, operationally strong leader who thrives at the intersection of client support, engineering, and incident response. This is a strategic leadership position focused on broadening the team’s scope beyond integrations, evolving Cedar’s incident management processes, and partnering closely with internal stakeholders to improve how we identify, communicate, and resolve complex issues impacting our clients.

Requirements

• Strong technical aptitude—you can understand and guide teams through deep technical problems even if you’re not writing code.
• Proven operational leader with a track record of shaping cross-functional processes and driving change management across teams.
• Excellent cross-functional communicator, capable of aligning technical and commercial stakeholders around shared goals and response strategies.
• Passionate about problem-solving and root cause analysis, with a bias for clarity, prioritization, and action.
• Experience working in or with B2B SaaS, healthcare tech, or other complex, integration-heavy environments.
• Comfortable leading a remote team and operating in a fast-paced, high-ownership culture.

Responsibilities

• Lead a team of technical specialists responsible for triaging and investigating the most complex escalations across Cedar’s product and integration surfaces.
• Partner cross-functionally to evolve and operate a best-in-class incident management process, with a focus on cross-functional communication and commercial team engagement.
• Cultivate a culture of root cause analysis and investigative ownership, equipping the team to serve as the front line of escalation for high-priority client issues.
• Collaborate with Product, Engineering, Client Management and Support to surface patterns in escalations and identify opportunities for long-term improvements.
• Use data to prioritize chronic issues, track performance, and guide decision-making on how and where we direct investment.
• Support Cedar’s shift toward more standardized, scalable integration practices, while maintaining strong support for existing complex configurations.

Benefits

• Competitive benefits and wellness package.
• Unlimited PTO for vacation, sick and mental health days.
• 16 weeks paid parental leave with health benefits for all parents.
• Diversity initiatives including employee resource groups.
• Competitive pay, equity (for qualifying roles), and health benefits.
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation.
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees