Manager, IT - Client Computing, Executive Support

Early Warning®•New York, NY

1d•Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Executive Support Manager leads a high-touch, white-glove technology support function for senior executives and their Executive Assistants (EAs). This role serves as a single-threaded owner for a defined executive portfolio, delivering rapid incident response, proactive device and event readiness, and trusted technology partnership. This position blends deep technical troubleshooting capability, AV and collaboration expertise, operational discipline, and executive relationship management. The Executive Support Manager ensures stability, readiness, and seamless execution for high-visibility meetings, Board sessions, All-Hands events, and executive travel.

Requirements

7+ years in a management position
7+ years in Executive IT Support, VIP Support, or similar high-touch technical support roles.
Demonstrated experience supporting C-level executives and Board-level events.
Strong troubleshooting skills across: Windows and macOS iOS and Android Microsoft 365 and Microsoft Teams Zoom and hybrid conferencing environments Enterprise networking fundamentals Conference room AV systems are a MUST
Advanced knowledge of collaboration platforms and executive AV environments.
Experience working with monitoring systems and ITSM platforms (i.e. ServiceNow).
Familiarity with incident severity frameworks (P1/P2 handling).
Executive presence and exceptional communication skills.
Calm under pressure in high-visibility situations.
Highly discreet with strong judgment and confidentiality.
Proactive, detail-oriented, and operationally disciplined.
Ability to operate independently while coordinating cross-functional teams.
Drive a culture of proactive stability rather than reactive support.
Establish measurable service standards for executive satisfaction and incident response.
Partner closely with Digital Workplace, IT Operations, AV Engineering, and Security teams.
Continuously assess opportunities to scale executive support through process, automation, and documentation.

Nice To Haves

Exposure to automation and process improvement initiatives preferred.

Responsibilities

White-Glove Incident Response & Resolution Triage, diagnose, and resolve complex issues across laptops, mobile devices, collaboration tools, networking, conferencing platforms, and AV systems.
Act as Single Point of Contact (SPOC) for executive incidents—owning communication, status updates, coordination, and follow-through through full resolution.
Provide P1/P2 live support, including: Joining meetings for shadow checks Audio/video validation Real-time triage and issue mitigation Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices, backup kits) to ensure continuity.
Participate in on-call rotation (PagerDuty) for after-hours and weekend executive incidents.
Maintain direct, 24x7 phone accessibility for urgent executive support needs with clear escalation pathways.
Leverage Microsoft Teams as the primary real-time engagement channel for executives and the Executive Support team.
Device & Platform Stability Conduct routine health checks on executive primary and backup laptops, mobile devices, and conferencing applications.
Ensure OS updates, security tooling, certificates, and collaboration platforms are validated and current ahead of major meetings, travel, or events.
Maintain readiness of backup devices and loaner kits.
Board & VIP Event Support Own technical preparation for Board meetings, All Hands, customer keynotes, and other high-visibility events.
Perform pre-flight AV validation and contingency planning.
Maintain deep expertise across executive conference rooms and collaboration environments (Zoom, Microsoft Teams, room systems, cameras, microphones, and hybrid meeting setups).
Automation & Continuous Improvement Identify repeatable VIP workflows and partner with IT and AV Engineering to automate where possible (e.g., monitoring alerts, health checks, executive device reporting, loaner kit workflows).
Reduce reactive support through structured proactive monitoring.
Documentation & Knowledge Enablement Maintain current VIP runbooks, playbooks, and operational checklists.
Contribute to internal knowledge bases to reduce recurring incidents.
Enable broader IT teams and EAs with documented best practices and standardized procedures.
Trusted Technology Partner Serve as single-threaded owner for an assigned portfolio of executives and their EAs.
Build strong, trust-based relationships through reliability, discretion, and proactive engagement.
Conduct regular check-ins to understand executive preferences, pain points, travel schedules, and event planning calendars.
EA IT Training & Enablement Design and deliver IT enablement programs for EAs focused on: Collaboration tools (Teams, Zoom, etc.) AV room usage Meeting best practices Executive event playbooks Provide office hours, targeted sessions, and short-form guides to reduce friction in daily workflows and event execution.
Prepare comprehensive travel technology briefs, including: Device readiness Backup hardware Connectivity plans Adapters and accessories Security considerations Coordinate with hotels, venues, and customer sites to validate AV and network readiness when required.
Provide remote support during travel and occasional on-site support at home offices or offsite locations as needed.

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume