Manager, IT Delivery- Philadelphia, PA

Vanguard•Philadelphia, PA

1d•Hybrid

About The Position

The Engineering Manager serves as the single, accountable leader of a Product Engineering Team, a small, cross-functional team responsible for designing, building, testing, and maintaining technology solutions that support client and business needs. This role combines people leadership, delivery accountability, and technical leadership. Engineering Managers work closely with engineers and partners to guide technical decisions, foster team effectiveness, and ensure the consistent delivery of high-quality outcomes. Engineering Managers operate close to the work, balancing strategic priorities with day-to-day execution while creating the conditions for teams to perform at their best. Financial Planning Journeys (FPJ) Financial Planning Journeys (FPJ) is an Advice and Wealth Management Technology product family responsible for delivering the end-to-end Personal Advisor Services (PAS) experience—from onboarding clients into advice through ongoing financial planning and digital servicing. Operating at the intersection of advice and digital experience, FPJ enables clients and advisors to plan, manage, and evolve financial strategies across every stage of a client’s life. In FPJ, Engineering Managers lead teams that build and operate the platforms behind Vanguard’s advised financial planning experience. Teams design and run cloud-native, distributed systems that power onboarding, client profiles, personalization, and financial planning at scale, while also advancing Crew Assist—Vanguard’s GenAI program that embeds AI into advisor workflows to automate call summaries, surface relationship insights, and create meaningful capacity for crew. We have two openings within FPJ for our new Engineering Manager Roles in Philadelphia. Advice Cream Sandwiches owns client-facing business-critical products within the PAS Experience: Goals, Performance, and On Demand Reports, and partners with other teams in the sub-family to support the PAS Dashboard / Landing Page. They are currently collaborating to advance the OneVanguard vision for Goals & Performance, as well as building new products in Advice Summary and the Financial Planning Hub. Advice Cream Sandwich is a front-end focused but full‑stack advanced engineering team, with a recently modernized tech-stack currently consisting primarily of Angular, NX, Module Federation, Stencil, TypeScript, Node.js, and Next.js, utilizing infrastructure based on ECS, CloudFront, S3, and Akamai. Team Perseus owns Vanguard’s core PAS client enrollment platforms, supporting eligibility, e‑signature, and end‑to‑end enrollment workflows that sit directly on the advisor critical path. The team builds and operates cloud‑native, event‑driven services using a full‑stack mix of Node.js, Java, and Python, with AWS technologies including ECS, Lambda (FaaS), SNS, SQS, and Kafka. In addition to running mission‑critical enrollment systems, the team is taking ownership of a new GenAI application, ChangeLens, introducing AWS Bedrock and Arize to the stack. The Engineering Manager will lead delivery, people development, and operational excellence while guiding the team through continued modernization and responsible AI adoption.

Requirements

Minimum 8 years of experience in IT project management, software development, or IT service delivery.
Previous leadership experience required.
Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
Strong expertise in IT project management, Agile methodologies, and SDLC best practices with experience in IT infrastructure, software development, and enterprise IT solutions.
Must have engineering skills in line with the team’s technical stack
Proficiency in risk management, budgeting, and IT governance.
Understanding of cybersecurity frameworks and IT compliance standards.
Excellent leadership, communication, and stakeholder management skills.

Nice To Haves

PMP, ITIL, or Agile certifications preferred.

Responsibilities

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew.
Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
Responsible for delivering software releases relating to the product for the business units.
Works with business clients to determine scope and develops environmental requirements for each project.
Works closely with management to develop and implement staffing and operational plans.
Participates in the development of short- and long-term department goals.
Monitors and reports on service delivery metrics and overall performance.
Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
Identifies opportunities for continuous improvement.
Leads quality initiatives to improve the delivery of service levels.
Works with senior management in the planning, development, and execution of short- and long-range goals.
Presents status, metrics, and department initiatives at meetings with management and project peers.
Maintains relationships with technical teams, IT, and business partners.
Participates in the development of the department budget.
Reviews expenses and ensures department operates within budgetary guidelines.
Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.
Participates in special projects and performs other duties as assigned.
Lead cross-functional teams, fostering collaboration and effectively communicating project progress and updates to stakeholders.
Identify potential risks throughout the project lifecycle and implement strategies to mitigate them, ensuring smooth project delivery.
Develop comprehensive project plans, set timelines, allocate resources efficiently, and manage budgets to ensure successful project delivery.
Enhance cybersecurity frameworks by integrating advanced security measures and best practices into IT projects to safeguard company data and assets.