Manager IT Enterprise Systems

UMC Health System•Richmond, KY

About The Position

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary Responsible for the overall enterprise strategy, effectiveness, availability, and efficiency of data center operations as it pertains to server, storage, and power infrastructure. This role takes ownership of all aspects of the engineering for the data center, including but not limited to server hardware/software standards and server and system configuration, deployment, and maintenance. This position leads the investigation of, and migration to new technologies, evaluates capacity utilization, and forecasts resource needs to maintain availability and support of IT systems for the organization. Reports to Director IT Infrastructure Job Specific Responsibilities Daily assignments may include but are not limited to:

Requirements

High School Diploma is required.
Minimum of 7 years of experience in Information Technology field.
Minimum of 5 years of experience support, maintaining, and managing datacenters and enterprise systems.
Ability to analyze, design, and troubleshoot complex technical solutions. Must possess the ability to self-educate and learn about emerging technologies.
Ability to identify security, performance, and infrastructure risks and propose solutions.
Ability to handle multiple tasks simultaneously.
Ability to lead team members effectively.
Solid knowledge of data center, storage and server technologies including environmental systems, hyperconverged infrastructure and systems monitoring.
Experience with Microsoft technologies (Active Directory, Entra ID).
Experience with Cisco Datacenter, VMWare VCF, and Dell EMC storage technologies.
Experience with Citrix End User Compute and load balancing technologies.
Demonstrated project management experience.
Exercise judgment with minimal supervision based on an understanding of organizational priorities and activities.
Self-motivated with the ability to plan and organize effectively, priority goals, use time efficiently, and stay on task.
Ability to lift equipment that should not exceed 75 lbs.
Ability to walk to all areas of the hospital and TTU
Must provide own transportation, mileage will be reimbursed at current UMC rates.

Nice To Haves

Bachelor’s degree in management information systems, Computer Science, or related field is preferred.
Technical certifications are preferred.

Responsibilities

Oversee the overall performance, availability, and strategic direction of data center, enterprise systems, and storage infrastructure.
Understand all departmental policies and ensure team is educated on those policies. Assist with periodic review of and edits to policies as necessary.
Provide strategic guidance for systems, storage technologies, and related initiatives.
Coordinate and manage lifecycle activities for servers, storage, power infrastructure, and related data center systems.
Support and maintain all data center infrastructure, including environmental systems, servers, and storage.
Maintain operational listing of all vendors and partner contacts and critical support information.
Maintain adequate and accurate inventory of supported hardware, as well as equipment and supplies necessary to support team operations.
Monitor and maintain the availability, performance, and security of system software, hardware, and applications.
Analyze, install, configure, patch, and update operating systems, utilities, and related applications.
Manage enterprise backup, replication, and recovery systems, ensuring proper monitoring and function.
Assist with development of system recovery procedures to support BCDR strategies.
Manage day to day activities of the System Administration team, including oversight of the IT project portfolio and service processes (incidents, requests, and changes).
Maintain staffing, manage schedules and PTO, and provide ongoing training and coaching to the team.
Lead documentation efforts and develop training content for onboarding and cross training.
Develop, maintain, and track on training and advancement plans for everyone on the team. Assist with budget needs estimates to support training goals.
Develop and maintain standard operating procedures for critical activities to ensure consistent execution.
Identify recurring issues and record them in the ITSM system for problem and knowledge management.
Assess and communicate risks associated with technology systems, investments, and operations.
Lead research, development, implementation, and adherence to enterprise systems security policies and procedures.
Develop, review, and maintain operational reports and performance metrics for supported applications and systems.
Coordinate and execute annual subscription, maintenance, and SSL certificate renewals, maintaining timely review and uninterrupted service.
Assist with budget planning to support equipment refresh cycles, capacity expansion, and new technologies.
Review received invoices related to supported applications and systems for accuracy.
Conduct ongoing research to stay current with industry trends and emerging technologies, supporting future business processes and environmental needs.
Complete assignments delegated by the department director in a timely and accurate manner.