Manager, Learning and Change Management (HR Service Center)

Quest Diagnostics•Tampa, FL

18h•$115,000 - $125,000•Remote

About The Position

Quest Diagnostics is seeking a strategic and forward-thinking leader to join our HR Service Center team as Manager, Learning & Change Management. This leader is responsible for designing and executing integrated talent and learning strategies that accelerate growth; building organizational capability; and driving change management to support Quest’s employees. The position is remote and may be based in the US, with a preference for those within range of a Quest hub location.

Requirements

Bachelor’s degree in HR, Communications, or Instructional Design
5+ years of Learning and Development experience
2+ years in directly leading Change Management initiatives
2+ years of direct people leadership
Proven ability to lead learning strategies in complex, ambiguous, and rapidly evolving contexts
Demonstrated growth mindset, agility, and resilience, with a focus on enabling teams to move faster and adapt continuously
Strong facilitation, content design, and stakeholder engagement skills with the ability to influence at all levels

Nice To Haves

ASTD, CPLP, or other certification in instructional design, technical writing, and/or classroom delivery preferred

Responsibilities

Lead the learning, development and change management team for the HR Operations organization
Use modern instructional design and digital-first learning methods to design and deliver a holistic learning strategy of both HRSC operational processes and customer-facing HR technology enhancements
Create programs to support development of HR Share Service talent, including cross training, mentorship, and upskilling programs
Drive improvements through employee experience and resources (Tier 0/Tier 1) support based on regular data insights analysis
Champion a culture of learning, growth, and agility while identifying skill gaps within the HRSC
Identify present and future learning and development needs by conducting needs analysis, and develop plans to address these needs
Continually refine and improve learning and development curriculum based on feedback from customers and training evaluations
Own the internal knowledge base and ensure resources are available for new processes and timely updates are made for process changes
Manage end-to-end change management initiatives for the HR Operations organization
Conduct change impact assessments for both HR and employee processes to continuously improve employee experience
Identify needed employee resources for changes in HR technologies and processes, including training and office hour sessions, quick reference guides, video tutorials, e-learnings, etc.
Create and facilitates training sessions for both the HR Shared Service team and the large-scale employee/leadership population
Partner with Corporate Communications team to ensure a thorough, multi-channel communications strategy is in place for all change initiatives
Work with HR Shared Service and Center of Excellence leadership to create sustainable employee support models for all major operational changes
Coordinate Hypercare support with technology and functional stakeholders
Inspire employees to embrace change, simplify workflows, and build resilience during transformation.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!