Manager, Learning & Development Business Enablement

AAA Mountain West Group • Walnut Creek, CA

2d • Hybrid

About The Position

AAA Mountain West Group seeks a strategic and accomplished leader to manage a multi-disciplinary Learning & Development (L&D) team. Reporting to the Vice President of L&D, this highly visible role requires a minimum of ten years of experience with a background in management consulting or organizational development. You will be responsible for the end-to-end learning journey—encompassing onboarding, performance, and succession planning—across three distinct business pillars: Insurance, Travel, and other businesses. By setting a clear vision and roadmap, you will lead high-stakes modernization initiatives to design and roll out scalable, business-aligned learning solutions. From lead-facilitation coaching to AI-driven blended learning and stringent regulatory compliance, you will ensure every touchpoint in the agent lifecycle yields demonstrable performance outcomes and long-term organizational growth.

Requirements

• Consultative Background: Highly developed consultative skills; experience in Management Consulting or Organizational Development is a significant advantage.
• Strategic Communication: Exceptional written and verbal communication skills and a strong Executive Presence.
• Project Leadership: Demonstrated capability in managing large-scale program redesigns and vendor partnerships.
• Facilitation: Mandatory facilitation skills and experience.
• Technologically Proficient: Demonstrated understanding of and experience with AI-powered learning tools, such as AI coaches and related technologies, to enhance learning and development initiatives.
• Bachelor's degree in a related area or combination of education and experience
• 8+ years of progressive experience within Learning & Development.

Nice To Haves

• Experience working in the insurance industry.
• 5 years of experience in managing and coaching high-performing teams.

Responsibilities

• Strategic Redesign & Modernization Spearhead enterprise-level initiatives to overhaul the training ecosystem. You will transition traditional outdated programs (instructor-lead) programs into high-impact, blended learning journeys incorporating live facilitation, AI-driven bots, self-paced content, and video resources and incorporated in the job flow.
• End-to-End Curriculum Ownership Own the full lifecycle of onboarding and continuous development for Insurance and Travel Agents. This includes managing the transition from initial training through the critical nesting phases to full proficiency.
• Stakeholder & Partner Integration Act as the primary L&D liaison for internal Product teams, Travel leadership, and external Insurance carrier groups. You will ensure all learning initiatives align with broader organizational goals and evolving business needs.
• Compliance & Technical Accuracy Guarantee that all curricula accurately reflect complex partner products and adhere to stringent regulatory and insurance compliance standards.
• Performance Coaching & Delivery Develop and coach a high-performing facilitator team to ensure excellence in delivery, while implementing innovative strategies for effective self-paced modality adoption.
• Success measurements: Ensure that all engagements are meticulously tracked, measured, and correlated with targets aligned with the organization's top strategic initiatives.

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees