About the position
Join our team in a dynamic hybrid role, offering flexibility to work remotely and from our headquarters in Watertown, MA. Reporting to the Vice President, Marketing, the Manager, Marketing Operations will provide commercial support services including congress & sponsorship management, literature fulfillment, HCP contracting, speaker programs and patient programs leadership. The role will additionally have responsibility for executing specific marketing projects. As part of a small and evolving team, this role offers a unique opportunity to contribute across multiple areas of commercial execution. The ideal candidate is detail-oriented, organized, and adaptable, with a strong interest in life sciences and a hands-on approach to teamwork.
Responsibilities
- Lead planning and execution of National Conferences for assigned strategic pillar(s), partnering with cross-functional teams and vendors while serving as the primary point of contact for organizers.
- Lead all cross functional planning meetings, prepare and present pre-con and post-con materials to internal attendees.
- Lead speaker bureau development, annual speaker training, and program evolution in alignment with Marketing direction.
- Support program execution, metrics and KPI reporting, compliance requirements, and Sales team needs.
- Support commercial function on contracting HCPs and processing payment in a timely manner including speaker programs, patient programs, symposia and sales training.
- Project manage all physician engagements from the initial contracting phase in conjunction with marketing through to completion of invoicing/reimbursement form and processing payment in a compliant and timely manner.
- Act as the primary point of contact between Marketing, Sales, and vendor for promotional literature print and fulfillment.
- Manage inventory levels, dissemination, expirations and forecasting for all printed promotional items within strategic pillar(s).
- Project manage the print process through to fulfillment, from initial quoting with alignment from marketers through to sharing drop shipment tracking to field sales team.
- Attend MLR for strategic pillar(s) and agency status meetings as needed.
- Assist in the preparation and submission of promotional materials through the ad promo (Medical/Legal/Regulatory) review process.
- Support execution of marketing tactics under the direction of senior marketing team members (e.g., digital campaigns, sales collateral, print and promotional material production).
- Help maintain marketing calendars, timelines, and status trackers.
Requirements
- Bachelor’s degree in Business, Marketing, Life Sciences, or related field required.
- 5+ years of relevant work experience in a marketing, commercial operations, or related support role.
- Experience in biotech, pharmaceutical, or healthcare industry required.
- Strong organizational and project management skills with a keen attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
- Excellent communication and interpersonal skills.
- Proficiency with Microsoft Office Suite; experience with project management tools and/or Veeva PromoMats is a plus.
Benefits
- Comprehensive benefits and competitive compensation packages.
- Flexible work environment.
