Manager, Member Communications - Kelsey Seybold

UnitedHealth Group•Pearland, TX

1d•Remote

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Manager, Member Communications - Medicare is responsible for the development and execution of member communication plans, integrated retention campaigns and content planning that support member experience and retention goals for our Medicare Advantage lines of business. The manager is results-driven, creative, and detail-orientated, with experience working at a Medicare Advantage insurance plan. This candidate is a team player, able to work with and influence cross-functional teams to drive strategic communication plans and tactics, including direct response communications, collateral development, and engagement activities. This person must have proven experience measuring the effectiveness of retention and experience programs. The manager also has oversight and accountability for end-to-end development of all KelseyCare Advantage mandated member materials (e.g., website updates, Annual Notice of Change, Summary of Benefits, Evidence of Coverage for all plan benefit packages, pharmacy directory, provider directory) in compliance with CMS regulations and business requirements. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Bachelor's degree or equivalent experience
5+ years of experience working in a Medicare Advantage plan
3+ years of demonstrated experience with CMS-mandated materials in a delegated model environment
3+ years of communication, campaign, and/or communications experience
3+ year of supervisory/managerial experience
Working knowledge of CMS Medicare Advantage regulations, MCMG and oversight requirements

Nice To Haves

2+ years of experience with CMS Compliance and Regulatory Guidelines
Experience working with delegated entities (e.g., IPAs, medical groups, PBMs)
Familiarity with Texas Medicare Advantage market dynamics
Experience supporting Annual Enrollment Period (AEP) deliverables
Vendor management and fulfillment experience
Knowledge of CAHPS and Star Ratings
Support scalable, efficient communication processes appropriate for a mid-sized, regional health plan