Manager Membership Operations

American Dental Association • Chicago, IL

23h • Hybrid

About The Position

The Manager Membership Operations plays a key role in executing annual membership processes, improving data quality, supporting system enhancements, and contributing to a forward-looking operations & data strategy. Responsible for core membership lifecycle operations, maintaining clear, up-to-date documentation, and upholding standardized membership lifecycle operations.

Requirements

• Bachelor's degree or experience in lieu of degree
• 5 years of experience (or 9 years in lieu of a degree) with an AMS/CRM or relationship database system and end to end delivery project management.
• At least 3 years of experience using analytical tools such as Excel (XLOOKUP, VLOOKUP, Pivot Tables, etc.)
• Knowledge of customer mapping or customer journey life cycle
• Must have verbal communication, writing, collaboration, presentation, prioritization, strategic, and strong analytical skills
• Be a self-starter, results-focused, process discipline, and comfort working in a complex and evolving operational environment
• Proficiency in Microsoft365 or other Microsoft Office
• Position may require before or after hours work

Nice To Haves

• Project management framework such as Agile or Scrum, using tools like Azure DevOps
• Experience with Salesforce

Responsibilities

• executing annual membership processes
• improving data quality
• supporting system enhancements
• contributing to a forward-looking operations & data strategy
• core membership lifecycle operations
• maintaining clear, up-to-date documentation
• upholding standardized membership lifecycle operations

Benefits

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k)
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager