Manager, Merchant Communications

PayPal • San Jose, CA

1d • $109,000 - $156,200 • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We are seeking a dynamic and strategic Manager of Merchant Communications to support communications for PayPal’s global Small Business and Financial Services group, supporting business leaders driving PayPal’s small business and financial services strategy. In this role, you will drive impact and champion our small business and financial services narrative externally by fostering heightened engagement and visibility with key stakeholders. This role would also have the opportunity to support PayPal’s agentic commerce strategy, tied to AI and how PayPal will help merchants adopt new tools in an agentic era. The ideal candidate will possess a unique blend of external communication skills, business acumen, and a deep understanding of how to translate complex financial and payments concepts into compelling narratives. Job Description: Essential Responsibilities: Develop and implement strategic communication plans to support business goals. Oversee the creation and distribution of communication materials across various channels. Manage relationships with media, stakeholders, and partners to enhance the company's reputation. Analyze communication metrics and adjust strategies to improve effectiveness. Collaborate with senior leadership to align communication efforts with corporate objectives. Provide guidance and mentorship to the communications team, fostering professional growth. Expected Qualifications: 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: As part of the Corporate Affairs organization, PayPal’s Merchant Communications team is responsible for sharing the company’s compelling story and business performance with key stakeholders — including employees, merchants, media, industry influencers, and investors. We work cross-functionally with teams such as Employee Communications, Finance, Government Relations, and Legal to build programs that support our mission, communicate our strategy, and strengthen PayPal’s reputation. We are seeking a dynamic and strategic Manager of Merchant Communications to support PayPal’s global Small Business and Financial Services group; an integral part of the organization focused on bringing together the products and services that help small business owners run and grow their business. In this role, you will work closely with the broader communications team to elevate PayPal’s visibility among SMBs, helping drive awareness, consideration and business impact through thoughtful storytelling. You will also collaborate closely with the Consumer Communications team, to develop storylines and narratives about PayPal’s Consumer Financial Services offerings, including Buy Now, Pay Later. This role will report to the Sr. Director, Head of Merchant Communications within the Corporate Affairs team. Additional Responsibilities: External Storytelling: Support and execute external communication strategies that showcase the company's SMB/B2B and financial services product offerings and story to media, customers, industry influencers, and the broader public. Leverage customer storytelling to promote PayPal’s merchant offerings and B2B innovation, positioning PayPal as a thought leader, innovator and partner with SMBs. Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content. Collaborate with SMB and financial services business and marketing teams on product launches, enhancements and promotion. Cultivate brand advocates within the organization and empower them to share our SMB and financial services stories through various channels. Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels. Support measurement frameworks that evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks. Monitor and help the team address potential issues. Executive Communications: Support communications for leaders within small business and financial services team, developing and executing communication strategies that align with leadership vision and business objectives. Craft talking points, presentations, and messaging for internal and external engagements, ensuring consistency and alignment with PayPal’s broader company strategy. Help develop and implement comprehensive communications strategy to raise visibility of PayPal’s reputation and offerings for SMBs, including media engagement, influencer programming and thought leadership. Assist with executive social media strategies, including LinkedIn, to effectively engage with target audiences, raise leadership visibility, and position PayPal as a leader in commerce. Internal Communications: Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's mission and business priorities. Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow throughout the organization.

Requirements

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Nice To Haves

• 5 years of experience in corporate, finance, tech or B2B/merchant communications
• Experience working in AI or supporting brands in the AI industry preferred
• Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences
• Strong media relations expertise, including the ability to identify appropriate reporters, media outlets and platforms for targeted outreach based on subject and strategic business goals
• Experience working with executives and in collaborative environments
• Track record of supporting successful external storytelling campaigns
• Familiarity with current communications trends and a passion for businesses through innovative approaches
• Proficient in Microsoft Word and PowerPoint; experience using visual design platforms such as Canva is preferred

Responsibilities

• Develop and implement strategic communication plans to support business goals.
• Oversee the creation and distribution of communication materials across various channels.
• Manage relationships with media, stakeholders, and partners to enhance the company's reputation.
• Analyze communication metrics and adjust strategies to improve effectiveness.
• Collaborate with senior leadership to align communication efforts with corporate objectives.
• Provide guidance and mentorship to the communications team, fostering professional growth.
• Support and execute external communication strategies that showcase the company's SMB/B2B and financial services product offerings and story to media, customers, industry influencers, and the broader public.
• Leverage customer storytelling to promote PayPal’s merchant offerings and B2B innovation, positioning PayPal as a thought leader, innovator and partner with SMBs.
• Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content.
• Collaborate with SMB and financial services business and marketing teams on product launches, enhancements and promotion.
• Cultivate brand advocates within the organization and empower them to share our SMB and financial services stories through various channels.
• Work closely with external agencies and partners to scale storytelling efforts, manage deliverables, and ensure message consistency across channels.
• Support measurement frameworks that evaluate the impact of external communications and optimize future initiatives based on performance data and industry benchmarks.
• Monitor and help the team address potential issues.
• Support communications for leaders within small business and financial services team, developing and executing communication strategies that align with leadership vision and business objectives.
• Craft talking points, presentations, and messaging for internal and external engagements, ensuring consistency and alignment with PayPal’s broader company strategy.
• Help develop and implement comprehensive communications strategy to raise visibility of PayPal’s reputation and offerings for SMBs, including media engagement, influencer programming and thought leadership.
• Assist with executive social media strategies, including LinkedIn, to effectively engage with target audiences, raise leadership visibility, and position PayPal as a leader in commerce.
• Support the development and execution of internal communication strategies that keep employees informed, engaged, and aligned with the organization's mission and business priorities.
• Coordinate and optimize internal platforms and communication channels to ensure transparency, foster collaboration, and drive effective information flow throughout the organization.

Benefits

• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager