Manager, Metrology

IQVIA • Ithaca, NY

2d • Hybrid

About The Position

We are seeking Manager, Metrology to join IQVIA Laboratories at Ithaca. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development. Job Summary: The Manager, Metrology leads a hybrid team responsible for instrumentation, calibration, and equipment lifecycle programs that support high‑volume laboratory operations. This role brings strong people leadership, structured workflow design, and hands‑on technical expertise to ensure equipment reliability and operational readiness.

Requirements

• Bachelor’s degree in a scientific or technical field, or an equivalent combination of education and experience
• 7+ years of experience in a lab, regulated operations environment or technical environment
• 3+ years of experience in people leadership
• Hands-on experience in the mechanical troubleshooting, maintenance, and repair of Orbitrap and Triple Quad mass spectrometry platforms
• Hands-on experience in servicing equipment from vendors such as Sciex and Thermo, including component-level issue identification
• Ability to interpret engineering schematics, service documentation, and instrument specifications
• Hardware Expertise: You must have hands-on experience in the mechanical troubleshooting, repair, and calibration of Mass Spectrometry platforms. Specifically, we require expertise with Orbitrap and Triple Quadrupole systems (vendors include Sciex and Thermo).
• Service & Maintenance: Ability to distinguish between user-level errors and mechanical failures, and experience managing vendor service contracts versus internal repairs.
• Documentation: Ability to interpret complex equipment schematics and engineering documents.
• Building Structure: Proven ability to step into an unstructured environment and implement workflows, resource planning, and scheduling for a team.
• Team Management: Experience managing direct reports (including hybrid/remote staff), conducting performance reviews, and managing daily workload distribution.
• Metrics Driven: Experience tracking team performance via KPIs (e.g., Instrument Uptime, Ticket Resolution Time) to ensure operational readiness.

Responsibilities

• Manage a hybrid team of 4 (3 onsite, 1 remote), providing coaching, performance management, and structured workload planning
• Establish and implement clear workflows, scheduling systems, and operational structure for a growing metrology function
• Oversee equipment qualification, mechanical troubleshooting, calibration, and preventative maintenance programs
• Develop and track KPIs, uptime metrics, and resource plans aligned with a manufacturing‑style, high‑volume operational environment
• Partner cross-functionally to support audits, onboard new instrumentation, and harmonize metrology best practices

Benefits

• We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
• To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager