Manager, Network Infrastructure & Systems

Athletics - Business Operations•Las Vegas, NV

2d•Onsite

About The Position

The Manager, Network Infrastructure & Systems is responsible for managing and maintaining organization’s technology network environments to ensure system integrity and availability. This role will work closely with various business units to assist with new initiatives and projects. In this role, you are expected to implement technology best practices while also emphasizing a continuous improvement mindset. This position will oversee a diverse team responsible for everything technology from resolving daily technical support issues to implementing innovative solutions and ensuring overall user satisfaction. This position combines strategic leadership with hands-on execution to ensure cost-effective, high-quality services.

Requirements

Bachelor’s degree in computer science, Information Systems, Business, or related field and/or 5+ years equivalent work experience
Proven leadership of technical support teams
Willing and able to travel up to 10% for the purpose of meeting with clients, stakeholders, or off-site personnel/management
Willing and able to work on-site in Las Vegas, NV
Willing and able to work a non-traditional schedule especially for support during major events or technology roll-outs
Proven experience leading cross-functional teams in complex IT environments. Strong understanding of IT service-management best practices
Strong competence in supporting end users in the Microsoft Ecosystem (Office/O365, Azure, Remote Desktop, Server, Desktop OS), Google Suite, etc.
Experience supporting audio, video, LED/display systems, conference rooms, and audio/video for press conferences
Experience with service-desk tools, ticketing systems, self-service portals, knowledge bases, remote-support tools, endpoint/device management
Ability to analyze metrics, set KPI targets, use data to drive improvement
Budget-management experience, vendor/contract oversight
Excellent interpersonal, communication, and stakeholder-management skills, ability to partner with business units, negotiate priorities, escalate appropriately
Strong problem-solving, critical-thinking, and organizational skills; able to manage multiple initiatives/priorities
Demonstrated ability to lead change, drive process improvement, adapt new technologies
Customer-focused mindset, with a service-orientation and a “user-first” approach
Ability to work across teams, drive culture change, and operate in a high-energy, stakeholder-rich environment

Nice To Haves

Experience in a dynamic environment (ideally in sports/entertainment or fast-paced business) is a plus
Experience working in sports, live-events, entertainment or venue-based operations is preferred
Familiarity with mobile devices, field-service support, and event and venue technology landscapes is preferred
Proactive and innovative mindset in identifying ways in which technology can support business is preferred
Strategic thinker with a “hands-on” approach: capable of both oversight and operational involvement is preferred

Responsibilities

Monitor enterprise network performance, availability, and reliability across multiple sites.
Manage and support LAN, WAN, Wi-Fi, VPN, and internet connectivity.
Troubleshoot network outages, latency issues, and connectivity problems.
Support enterprise networking hardware and wireless systems.
Assist with backups, restores, and basic disaster recovery procedures.
Monitor and support on-premises and virtual server environments.
Perform user and system administration tasks (account provisioning, permissions, services, patching).
Support identity and access management systems (Active Directory, Azure AD, SSO).
Assist with endpoint management and security tools.
Provide technical support for Windows and macOS devices.
Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
Troubleshoot hardware, operating system, and application issues.
Support conference rooms, AV systems, printers, and collaboration tools.
Manage onboarding and offboarding processes for employees.
Respond to incidents and service requests via ticketing systems within defined SLAs.
Follow change management, security, and compliance procedures.
Maintain accurate documentation including network diagrams, configurations, SOPs, runbooks, and knowledge base articles.