Manager of Central Services

Massachusetts Port Authority•Boston, MA

About The Position

As a Manager of Central Services, you excel in a fast moving, service focused environment where you lead with clarity, organization, and accountability while supporting diverse operational needs across the Authority. You communicate effectively, build strong cross functional relationships, and guide your team with a steady, inclusive leadership style that promotes growth, consistency, and high performance. You bring strong financial, analytical, and technical skills, use sound judgment to solve problems, and stay attuned to system improvements that enhance efficiency and reliability. You navigate complex processes with confidence, uphold compliance and accuracy, and ensure a seamless experience for colleagues and stakeholders through thoughtful coordination and proactive support.

Requirements

Bachelor’s degree or equivalent professional experience.
Supervisory experience required.
10–15 years of experience in an office or business environment.
Strong interpersonal, written, and verbal communication skills.
Demonstrated ability to manage complex, cross departmental projects with proficiency in Microsoft Office applications.

Responsibilities

Leads and oversees all Central Services programs, directing staff, managing daily operations, and ensuring high‑quality service delivery across project management, contract management, general services, security badging, fleet coordination, mailroom operations, and equipment disposition.
Develops, coaches, and evaluates staff; implements procedures and workflows; and partners with IT to digitize forms, automate processes, and enhance efficiency and reporting Authority‑wide.
Manages key operational programs—including copier maintenance, P‑Card administration, surplus equipment and auction activities—and facilitates cross‑functional coordination to support seamless moves, communications, and customer service initiatives.
Provides financial and budget oversight, maintains accurate vehicle and equipment records, supports ERP system implementation, and serves as the Authorized Signatory for SIDA badging to ensure compliance and operational continuity.